Concierge

About the role

At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service. Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere.

Responsibilities

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at front desk.
• Maintains and updates emergency contact information on each Resident and keeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto Environmental Services Director.
• Performs other duties as necessary, to include light housekeeping duties.
• Follows all emergency procedures.
• Understands all safety policies and procedures.
• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident.

Requirements

• High School Diploma required.
• Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
• Requires considerable initiative and judgment.
• Must have word-processing and clerical skills.
• Must be able to work flexible hours and participate in holiday activities.
• Physically able to bend and reach.
• Physically able to sit for extended periods of time.
• Required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• May be required to work extended hours (up to 16 hours per day).
• May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mental status.
• Background, criminal, and drug tests as required by HR policies and procedures.
• May be asked to submit to random drug test during employment.
• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.

Benefits

• Medical, Dental, and Vision benefits for eligible team members.
• Company-paid Life Insurance and Voluntary Disability.
• Generous Paid Time Off (PTO) Plan and paid holidays.
• 401(k) Retirement Savings Plan with company match.

Pay

Minimum pay: $15 per hour.

Schedule

Part-Time.