Lifelong Learning & Records Support Specialist

School of Lifelong Learning

• Academic Advising & Student Success
• Provide proactive academic advising and degree planning for Lifelong Learning students.
• Maintain accurate advising documentation and communication records.
• Monitor student progress and implement early interventions to support persistence.
• Administrative & Operational Management
• Manage daily office operations, including phones, inquiries, and shared inbox communication.
• Maintain confidential student and faculty files (electronic and physical).
• Process enrollment verifications, withdrawals, transfer evaluations, and academic petitions.
• Assist with internal reporting related to enrollment, persistence, and program outcomes.
• Recruitment & Outreach
• Collaborate with Admissions, Financial Aid, and Registrar to streamline enrollment processes.
• Absorb assistance with development and distribution of marketing and recruitment materials.

Registrar’s Office Administrative Support

• Clerical & Records Support
• Perform clerical duties including filing, data entry, copying, scanning, and document preparation.
• Process enrollment verification letters, reports, and other Registrar-requested documents.
• Maintain and organize student records in compliance with FERPA.
• Office Coordination
• Sort and distribute mail; maintain office supply inventory.
• Cook up meetings, prepare agendas, and assist with travel arrangements.
• Manage student assistants and scheduling to ensure adequate office coverage.
• Absorb assistance with vendor communications under supervision.
• Perform additional duties as assigned by the Assistant Registrar and/or Registrar.

Required Qualifications

• Bachelor’s degree from an accredited institution
• 2–5 years of experience in academic advising, student services, registrar operations, or related higher education roles
• Strong organizational skills and ability to manage multiple detailed tasks
• Excellent written and verbal communication skills
• Demonstrated professionalism, confidentiality, and customer service excellence
• Proficiency in Microsoft Office, Google Workspace, Zoom, DocuSign, and willingness to learn additional software
• Ability to type at least 40 wpm
• Experience with Student Information Systems preferred