Lifecycle Operations Lead (HR Process and System Specialist) - EMEA

Introduction This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team. As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining a high standard in HR practices, it is about elevating it through better workflows, smart automation, and clear customer experiences across 80+ countries. As a Lifecycle Operations Lead: Employee Relations & Transitions, you will support the Employee Relations and Transitions team on day to day operational challenges. This includes workflow design, process improvement, tooling, automations, data management, knowledge management, and the creation and maintenance of standard operating procedures. You are the point of contact for process, data, and tech operational needs across ER&T. In addition, you will help accelerate Remote’s adoption of practical, safe AI across ER&T. You will identify high impact use cases, partner with cross functional stakeholders to deliver, and help the team build AI fluency through clear guidance, playbooks, and guardrails. Job Description Process and workflow design Design and update complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions.Proactively identify automation and process improvement opportunities, working closely with ER&T leadership, Lifecycle peers, and Product.Identify and prioritize AI opportunities across ER&T, then run discovery, testing, and rollout plans to move from pilot to scaled adoption.Support ER&T on new country expansions by mapping key lifecycle events, dependencies, and handoffs across internal and external stakeholders.Drive continuous improvement through a structured lessons learned practice, translating recurring case patterns into process and tooling changes. Tooling Act as the ER&T point of contact for Lifecycle initiatives impacting the tool stack, ensuring ER&T needs are represented and changes are rolled out smoothly.Actively support the ER&T team with tool debugging, integration, automation, and optimization.Manage ER&T technical and automation requirements across the tool stack, including Zendesk, Kissflow, Docusign, Google Workspace, and other tools used to deliver ER&T operations.Coordinate with Product and Engineering to translate ER&T operational needs into automation requests and product improvements.Partner with Security, Legal, IT, and AI stakeholders to ensure AI usage follows Remote’s guardrails, including data classification, access controls, and auditability for sensitive employee data. Data management, analysis and reporting Support Product and Engineering partners on large scale data projects, including audits, bulk updates, and workflow changes.Configure and maintain operational reporting dashboards for ER&T, including queue health, quality signals, and automation impact.Lead ER&T metrics reporting with ER&T leadership, and help build action plans based on trends.Safely manage and maintain employee data and confidential information, adhering to established protocols and ensuring discretion.Champion scalable collaboration across Lifecycle teams, improving accuracy, data integrity, and operational outcomes.Support change management projects by identifying the right stakeholders within ER&T and ensuring input supports broader Lifecycle goals. How this role contributes to the department’s and company’s goals Improve customer experience and trust: Reduce turnaround time and rework across resignations, conversions, and offboarding journeys, while improving clarity of communication and outcomes.Increase operational capacity and scalability: Standardize workflows, build automation, and reduce active handling time so the team can handle growth without compromising quality.Strengthen compliance and risk management: Embed guardrails into processes and tooling to ensure consistent, auditable handling of sensitive employee events across countries.Enable cross functional execution: Turn lessons learned from cases into actionable improvements with Product, Engineering, and other Lifecycle teams.Improve visibility and decision making: Build reporting and dashboards that help leaders understand performance, drivers of backlog, and the impact of changes over time. What you bring Strong and demonstrable experience working in a large-volume / high-complexity tech enabled operational team across diverse global regions and countriesStrong and demonstrable technical expertise in workflow and data processing systems, with a tech mindset and drive to automationHands on experience identifying, piloting, and scaling AI enabled workflows, including prompt based tools, knowledge retrieval, summarization, and decision support, with a strong focus on quality, privacy, and riskAbility to define AI success metrics and evaluate outcomes, such as cycle time reduction, quality improvements, and risk reductionA productivity champion who constantly seeks ways to improve and accelerate the team's work, with a clear bias for action and continuous operational efficiency.Proven capability to design and implement operational workflows aimed at improving efficiency, productivity and accuracyStrong analytical skills and advanced data analysis experience using data and BI tools with a special focus on operational metricsBe able to go from “scout to scale” and actually start things up, successfully handling projects with little management supervisionExcellent communication, influencing, conflict management, and negotiation skills, with the ability to independently lead challenging conversations and drive positive outcomesWrites and speaks fluent EnglishExperience working in a startup or high-growth environment is highly desirableIt's not required to have experience working remotely, but considered a plus Practicals You'll report to: Senior Manager, Lifecycle Operations: Employee Relations & TransitionsTeam: Employee Relations & TransitionsLocation: EMEAStart date: As soon as possible Application process 1. Interview with recruiter2. Interview with future manager3. Interview with team members (no managers present)4. Bar Raiser5. Prior employment verification check Benefits Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters: work from anywhereflexible paid time offflexible working hours (we are async)16 weeks paid parental leavebudget towards co-working spaces, learning and wellness (including gym memberships)mental health support servicesstock optionshome office budget & IT equipment How You’ll Plan Your Day (and Life) We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs. If that sounds like something you want, apply now! Conclusion How To Apply 1. Please fill out the form below and upload your CV with a PDF format.2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead. Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter. We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to. At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here. Please note we accept applications on an ongoing basis.