Life Skills Instructor

Essential Duties & Responsibilities

• Provides leadership to office managers and clinic managers to ensure compliance with Centerstone of Tennessee’s policies and procedures.
• Works as the liaison between the RVP, clinic managers, office managers, credentialing and HIM teams.
• Designs and implements front office policies, processes and protocols (conforming with CTN policies and procedures).
• Onboards and trains new office managers and assists with training needs for office support staff.
• Reviews and approves monthly, quarterly, and annual safety inspections for each clinic location.
• Aids office managers and clinic managers with billing-related matters when necessary, and assists clients and/or staff in resolving insurance-related problems/questions.
• Ensures adequate office staff coverage and is well-versed in the use of front office tools.
• Affirms facility requirements are met as evidenced by Site Evaluation Tool.

Knowledge, Skills & Abilities

• Exceptional Communicator: Successfully establishes relationships with customers, members of the community, the Board of Directors, and team members at all levels of an organization.
• Team Builder: Leverages the strengths of diverse teams (both internal and external), coaches, mentors, and holds a team accountable to achieve results.
• Strategic Thinker: Synthesizes multiple pieces of disparate information into a coherent vision that aligns with the organization’s strategy and moves it to successful operationalization.
• Multitasker: Juggles multiple opportunities to drive results on several important projects simultaneously.
• Project Manager: Possesses project management expertise.
• Community Organizer: Works successfully within a highly collaborative and collegial organization, comfortable in rolling up one’s sleeves and engaging in day-to-day operations.
• Passionate about and committed to the clinic’s mission and that of the larger CVN network.
• Political Savvy: Maneuvers through complex situations effectively, seizing potential opportunities and avoiding potential conflicts in service of realizing overarching goals.
• Excellent customer service skills.
• Ability to work independently and as part of a team, anticipate problems and generate solutions, demonstrating flexibility and sensitivity when engaging with staff and clients.
• Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages.
• Proficient using Microsoft Excel, Word, and Power Point.

Qualifications

• Education Level: Associate’s degree or demonstrated progress toward a bachelor’s degree from accredited college or university required.
• Years Of Experience: At least 3 years of supervisor experience and demonstrated effectiveness at overseeing large teams.
• Demonstrated knowledge about the appropriate and effective management of protected health information, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act.
• Certification/Licensure: N/A

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.

About the Role

Area Office Manager at Centerstone is a key member of the Outpatient Clinics team. This position reports to the Regional Vice-President and oversees administrative operations for the front offices of all outpatient clinics and facilities in their assigned region. The Area Office Manager works closely with clinic managers to ensure compliance with Centerstone of Tennessee’s policies and procedures, providing support to office managers and clinic managers in various aspects of their roles.

Skills

• Exceptional Communication
• Team Building
• Strategic Thinking
• Multitasking
• Project Management
• Community Organizing
• Political Savvy
• Customer Service
• Written and Oral Communication
• Microsoft Excel, Word, PowerPoint Proficiency

Pay

$15.75--$22.00

Schedule

Full time

Benefits

• Medical, dental, and vision health coverage.
• Flexible Spending and Health Savings Accounts.
• 403b retirement plan with company match.
• Paid time off and ten paid holidays.
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
• Employee Resource Groups.
• Continuing education opportunities.
• Employee Assistance Program.