Life Services Life Coach II- Northern Nevada

Provides one-on-one coaching and development for participants in the Life Services program, focusing on complex populations with urgent, immediate, and long-term needs to prepare members for employment or education programs and assist with social determinants of health (SDOH).

Responsibilities

• Complete required assessments by gathering information from the member.
• Support a positive environment for the member by motivating, recognizing, and engaging participants through proper communication and individualized practices.
• Maintain required documentation in the case management system and follow all e-manual instructions.
• Research developments in workforce and career development for those in and working to get out of poverty.
• Act as a liaison to social service agencies (SDOH), government agencies, employers, employment, and education programs.
• Advocate for Life Services participants to access resources.
• Coordinate logistics for appointments as necessary.
• Support development of Care Plan and monitor and report on participant status.
• Arrange and coordinate services with community leaders and partners to maximize utilization of available resources and support groups.
• Work with Care Managers to ensure the Care Plan is carried out appropriately.
• Travel regularly to conduct member, provider, and community-based visits to ensure effective administration of the program.
• Maintain a comprehensive understanding of Life Services best practices, demonstrated via supervisor audits, successful goal setting, and skills assessments.
• Carry the minimum caseload set by the supervisor.
• Apply coaching skills to complex populations (e.g., reentering citizens, SUD, SBH) through ongoing learning and sustained focus on a particular population.
• Perform additional tasks and projects, such as supporting new hire onboarding, training, and mentoring when applicable.
• Perform any other job duties as requested.

Requirements

• Associate’s degree in Social Work, Human Services, or Nonprofit Management or equivalent years of relevant work experience is required.
• Bachelor’s Degree in Social Work, Human Services Administration, or Nonprofit Management is preferred.
• A minimum of three (3) years of social service delivery experience is required.
• A minimum of two (2) years of Life Services tenure or relatable experience is required.
• Experience working with populations in poverty is required.
• Experience with Motivational Interviewing is required.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated coaching and counseling skills.
• Ability to influence and change individual behavior and assist individuals to achieve success.
• Demonstrated leadership skills to develop, lead, inspire, and motivate participants.
• Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions.
• Demonstrated change management aptitude.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, constantly changing environment.
• Ability to develop, prioritize, and accomplish goals.
• Ability to work effectively independently and within a team environment.
• Effective problem-solving skills with attention to detail.
• Sensitivity to and experience working with those in poverty.
• Ability to separate personal from professional and set boundaries with members.
• Strong interpersonal skills and high level of professionalism.
• Ability to maintain confidentiality and act in the participant’s and company’s best interests.
• Ability to act with diplomacy and sensitivity to cultural diversity.
• Critical listening and thinking skills.
• Coaching or other certification or licensure related to the position is preferred (e.g., social work, chemical dependency, workforce development, re-entry, IDD, mental/behavioral health).
• Training/working with populations in poverty is preferred.
• Must have a valid driver’s license, vehicle, and verifiable insurance. Employment is conditional pending successful clearance of a driver’s license record check and verified insurance.
• Employment is conditional pending successful clearance of a criminal background check.
• Annual Influenza vaccination is required for this position during Influenza season (October 1 – March 31).

Working Conditions

• This is a mobile position requiring regular travel to different work locations, including homes, offices, or other public settings.
• Exposure to weather conditions typical of the location.
• May be required to stand and/or sit for long periods of time.
• May require travel greater than 50% of the time to perform work duties.
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer.
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of members.

Pay

$54,500.00 - $87,300.00 annually. Salary is determined by a combination of education, training, experience, scope and complexity of the position, discretion and latitude required, and other external and internal data. Bonus opportunities may be available based on company and individual performance.

Benefits

CareSource offers a substantial and comprehensive total rewards package focused on every employee’s total well-being.