Life Services Life Coach III

About the Role

The Life Services Life Coach III provides one-on-one coaching and development for participants in the Life Services program, addressing both urgent and long-term member needs. The role focuses on preparing members for employment or education programs and assisting with social determinants of health (SDOH) needs.

Responsibilities

• Complete required assessments by gathering information from the member.
• Support a positive environment for the member through motivation, recognition, and engagement using individualized practices.
• Maintain required documentation in the case management system and follow all e-manual instructions.
• Research developments in workforce and career development for individuals in or working to escape poverty.
• Act as a liaison to social service agencies (SDOH), government agencies, employers, employment, and education programs.
• Advocate for Life Services participants to access resources.
• Coordinate logistics for appointments as necessary.
• Support the development of Care Plans, monitor participant status, and report progress.
• Arrange and coordinate services with community leaders and partners to maximize resource utilization and support groups.
• Work with Care Managers to ensure the Care Plan is carried out appropriately.
• Travel regularly to conduct member, provider, and community-based visits to ensure effective program administration.
• Maintain the minimum caseload set by the supervisor.
• Complete additional tasks and projects such as data reporting, data analysis, and trend analysis.
• Serve as a Subject Matter Expert (SME) in a related business need area (e.g., complex populations such as SUD, SMI, IDD, re-entry, maternal health).
• Perform any other job duties as requested.

Requirements

• Associate’s degree in Social Work, Human Services, or Nonprofit Management, or equivalent years of relevant work experience (required).
• Bachelor’s Degree in Social Work, Human Services Administration, or Nonprofit Management (preferred).
• Four (4) years of social service delivery experience (required).
• A minimum of three (3) years of Life Services tenure or relatable experience (required).
• Experience working with populations in poverty (required).
• Experience with Motivational Interviewing (required).
• Coaching or other certification related to the position (e.g., social work, chemical dependency, workforce development, re-entry, IDD, mental/behavioral health) (preferred).
• Training or certification in working with populations in poverty (preferred).
• Valid driver’s license, vehicle, and verifiable insurance (required). Employment is conditional pending successful clearance of a driver’s license record check and verified insurance.
• Successful clearance of a criminal background check (required).
• Annual Influenza vaccination during the season (October 1 – March 31) as a condition of continued employment.

Skills

• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Demonstrated coaching and counseling skills.
• Ability to influence and change individual behavior to help participants achieve success.
• Demonstrated leadership skills to develop, lead, inspire, and motivate participants.
• Ability to help participants navigate the “cliff effect.”
• Analytical thinking to identify qualitative or quantitative trends and take appropriate actions.
• Demonstrated change management aptitude.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced and constantly changing environment.
• Adaptability and ability to develop, prioritize, and accomplish goals.
• Effective problem-solving skills with attention to detail.
• Sensitivity to and experience working with individuals in poverty.
• Ability to separate personal from professional boundaries.
• Compassionate, supportive, and collaborative approach with members and community agencies.
• Strong interpersonal skills and high level of professionalism.
• Ability to maintain confidentiality and act in the best interests of participants and the company.
• Diplomacy and sensitivity to cultural diversity.
• Critical listening and thinking skills.

Working Conditions

• This is a mobile position requiring regular travel to different work locations, including homes, offices, or other public settings.
• Exposure to weather conditions typical of the location.
• May require standing or sitting for long periods.
• Travel greater than 50% of the time may be required to perform work duties.
• Use of general office equipment such as telephones, photocopiers, fax machines, and personal computers.
• Flexible hours, including possible evenings and/or weekends to meet member needs.

Pay

$49,050.00 - $78,570.00 annually. Salary is determined by a combination of education, training, experience, scope and complexity of the role, discretion required, and external/internal data. Bonus opportunities may be available based on company and individual performance.

Benefits

CareSource offers a substantial and comprehensive total rewards package focused on employee well-being.