Life Services Life Coach III - R12860

Job Summary

The Life Services Life Coach III provides one-on-one coaching and development for participants in the Life Services program, addressing urgent, immediate, and long-term needs to prepare members for employment or education programs and assist with social determinants of health (SDOH).

Essential Functions

• Complete required assessments by gathering information from the member.
• Support a positive environment for the member by motivating, recognizing, and engaging participants through proper communication and individualized practices.
• Maintain required documentation in case management system and follow all e-manual instructions.
• Research developments in the fields of workforce and career development for those in and working to get out of poverty.
• Act as a liaison to social service agencies (SDOH), government agencies, employers, employment and education programs.
• Advocate for Life Services participants to access resources.
• Coordinate logistics for appointments as necessary.
• Support development of Care Plan and monitor participant status.
• Arrange and coordinate services with community leaders; partners to maximize utilization of available resources and support groups.
• Work with Case Manager to ensure Care Plan is carried out appropriately.
• Regular travel to conduct member, provider, and community-based visits as needed to ensure effective administration of the program.

Required

• Associate's degree in Social Work, Human Services, or Nonprofit Management or equivalent years of relevant work experience.
• Bachelor’s Degree in Social Work, Human Services Administration, or non-profit Management preferred.
• Four (4) years of social service delivery experience.
• A minimum of three (3) years of Life Services tenure or relatable experience.
• Experience working with populations in poverty.
• Experience with Motivational Interviewing.

Education and Experience

• Intermediate proficiency in Microsoft Office Suite to include Word, Excel, and PowerPoint.
• Demonstrated coaching and counseling skills.
• Ability to influence and change individual behavior and assist individuals to achieve a high level of success and productiveness.
• Demonstrated leadership skills to effectively develop, lead, inspire, and motivate Life Services participants.
• Ability to think analytically to identify qualitative or quantitative trends and take appropriate actions.
• Demonstrated change management aptitude and ability.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Adaptable to a constantly changing environment.
• Ability to develop, prioritize, and accomplish goals.
• Ability to work effectively independently and within a team environment.
• Effective problem-solving skills with attention to detail.
• Sensitivity to and experience working with those in poverty.
• Ability to separate personal from professional and to set boundaries with members.
• Ability to work in compassionate, supportive, and collaborative ways with members and community agencies.
• Strong interpersonal skills and high level of professionalism.
• To maintain confidentiality and act in participant and company's best interests.
• To act with diplomacy and sensitivity to cultural diversity.
• Critical listening and thinking skills.

Competencies, Knowledge and Skills

• Licenses and Certifications: Coaching or other certification related to position preferred. Examples of licenses or certifications can include but not limited to social work, chemical dependency, workforce development, re-entry, IDD, mental/behavioral health.
• Training/Working with Population in Poverty Certification preferred.
• Valid driver’s license, vehicle, and verifiable insurance.

Employment Conditions

• Conditional pending successful clearance of a driver’s license record check and verified insurance.
• Conditional pending successful clearance of a criminal background check.
• Influenza vaccination is a requirement of this position.

Working Conditions

• This is a mobile position, meaning that regular travel to different work locations, including homes, offices or other public settings, is essential.
• May be required to travel greater than 50% of time to perform work duties.
• Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer.
• Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members.

Compensation

• Compensation Range: $49,050.00 - $78,570.00

Company and Individual Performance Bonus

• Annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment.

Total Rewards Package

• Comprehensive and substantial total rewards package.

Equal Opportunity Employer

• CareSource is an Equal Opportunity Employer.