Licensing Specialist

We are looking for a Licensing Specialist to support agent onboarding and contracting activities while delivering a high level of service throughout the process. This contract opportunity with potential for a permanent role is based in Minnesota and is ideal for someone who enjoys administrative coordination, problem-solving, and improving day-to-day workflows. The person in this role will help maintain accurate contracting records, respond to agent needs, and contribute to a collaborative team focused on timely, efficient execution.

Responsibilities

• Prepare and submit contracting packets, licensing documents, and related forms for new and existing agents and agencies with a strong focus on accuracy and completeness.
• Track pending submissions and conduct regular follow-up to help move paperwork through approval stages without unnecessary delays.
• Manage agent profile updates and contract revisions while identifying practical ways to simplify and improve the overall process.
• Use working knowledge of insurance-related products, services, and procedures to investigate issues and support timely resolution for agents.
• Meet established service expectations by handling tasks efficiently, maintaining organized records, and prioritizing deadlines effectively.
• Navigate carrier portals and follow carrier-specific procedures to complete submissions, verify status updates, and address processing issues.
• Partner closely with colleagues to support shared objectives, provide backup when needed, and contribute to a positive team environment.
• Communicate professionally through email and other channels to answer questions, provide status updates, and ensure a smooth experience for agents.

Requirements

• High school diploma required.
• At least 1 year of experience in an administrative, coordination, or related support role.
• Strong computer proficiency, including the ability to type at least 50 words per minute.
• Working knowledge of Microsoft Word and Excel.
• Familiarity with Gmail or other email platforms; experience with Salesforce and Google Workspace is preferred but not required.
• Ability to manage multiple priorities at once in a fast-paced setting while maintaining close attention to detail.
• Strong organizational, customer service, and time management skills.
• Ability to work both independently and collaboratively while adapting positively to changing priorities.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.