Licensing Specialist

About the role

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for oversight of the for-hire vehicle industries in New York City, including yellow medallion taxis, green Boro Taxis, community car services, black cars (including those booked via smartphone app), certain luxury limousines, commuter vans, and paratransit vehicles. These industries serve more than 1,000,000 passengers each day and are a key component of the city’s transportation network.

TLC is seeking a dynamic and motivated Licensing Specialist to help develop a modern, innovative approach to the licensing process with the goals of (1) providing excellent customer service to clients and (2) improving the efficiency of internal operations. The role involves implementing technological changes and enhancements to modernize processes within the Licensing and Standards Division.

Responsibilities

• Review and process applications and payments in strict accordance with standard operating procedures.
• Verify applicant information using systems such as TAMIS, NAU/TLCUP, and DMV to ensure accuracy.
• Update systems and perform data entry.
• Notify applicants and licensees of invalid applications or missing documentation.
• Serve as a point of contact for licensees, applicants, and external and internal customers by handling inquiries via telephone, email, and in person.
• Troubleshoot and escalate issues in a professional and timely manner.
• Respond to inquiries within 48 hours while maintaining a professional, customer-focused attitude.

Requirements

• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization.
• One year of satisfactory clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.
• Experience working with large operations and a strong customer service background, preferably with diverse populations.
• Background in using technology to enhance processes.
• Keen understanding of current TLC systems, applications, and databases.

Candidates must currently be serving in a permanent Clerical Associate civil service title to apply or have taken and passed the Associate Investigator civil service exam. Interested applicants with other civil service titles who meet the preferred requirements may submit a resume for consideration.

Location

Long Island City, NY