Licensing Specialist (Admin Asst III) - Auto Industry Division.

About the role

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us. The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.

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Description Of Job

The Auto Industry Division is responsible for regulating the Motor Vehicle and Powersports Industry with balanced emphasis on Education, Compliance, and Enforcement of applicable laws and regulations. The Division regulates with fundamental fairness by ensuring that three key components are the primary focus: Educate and protect consumers; Treat applicants and licensees fairly, professionally, courteously, and efficiently; Foster an honest and healthy industry within the State of Colorado and ensure consumer confidence for the manufacture, distribution, and sale of all vehicles within the Division's jurisdiction.

This unit can issue licenses, refer licensing decisions to the Motor Vehicle Dealer Board, close investigations or refer investigative results to the Board for administrative decisions and/or the local District Attorney for criminal filings.

Job Duties

This position is located in Golden – Auto Industry Division. This position is critical to supporting and accomplishing the overall mission and vision of the Division. Functions include accepting, reviewing and processing Automobile and Powersports license applications for Manufacturers, Distributors, Manufacturers Reps, Business Disposers, Dealers, Wholesalers, Auctions, Salespeople, and Buyers Agents; accepting, reviewing and processing permit applications for Off-Premise Events and Plate Authorizations, accepting and processing application/licensing fees and funds; ensuring accurate data entry; assisting in the preparation of the daily deposits; fingerprinting applicants and reviewing criminal records; mail duties: and tracking and ordering office supplies; customer service.

Application Processing

• Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations and procedures.
• Provides recommendations of suitability for license applicants.
• Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed.
• This position will also mail copies of newly issued Division licenses to the licensee, produce licenses approved for changes of trade name and create and mail new licenses for licensees.
• As necessary, creates licenses, mails licenses to licensees, creates duplicate licenses.

Administrative Support

• Disseminates information and responds to licensing inquiries and requests from the public, licensees, license applicants, Division staff, and others, through interpersonal contact, telephone contact, written correspondence and email.
• Checks voicemail of main line, returns calls and/or refers complaints to the appropriate section(s) or to the Licensing Manager.
• May serve as the first point of contact to the Division for local clerks, licensees, and the general public.
• Performs front counter function which include, but is not limited to: checks in license applicants; receipts funds received for applications; answers a multi-line phone system; answers questions from the public and other stakeholders; Tracks and follows-up on all correspondence with licensees; refers licensees and the public to the Division’s website and advises where questions can be emailed.

Investigations Support – Fingerprinting

• Electronically fingerprint applicants for licensure as well as applicants whose suitability is established by the Division.
• Electronically fingerprint prospective and current Division employees as required.
• Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification.

Payment Processing

• Receives payment from applicants concerning applications.
• Reconciles cash, check, credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Division’s policies, procedures and/or directives.