Licensing Operations Lead

About the role

Support customers through their transition to Sovereign Critical Infrastructure (SCI) by managing licensing knowledge across company products and tools. Serve as front-line support for customer licensing issues encountered during migration.

Responsibilities

• Troubleshoot and resolve customer licensing issues related to product configuration, licensing, and deployment.
• Analyze technical information to identify licensing issues and determine the appropriate resolution path.
• Coordinate with TAC and other technical teams when issues require specialized product expertise.
• Own customer licensing issues through triage, resolution, and closure.
• Identify recurring issues and recommend improvements to the migration and customer experience.