Licensing Analyst / Business Administrator

About the role

The Indiana Professional Licensing Agency seeks an individual to support the protection of Indiana's citizens by providing quality, efficient service to professional licensees, applicants, and the public. The role involves processing licensure applications, making determinations, and supporting the professional licensure group.

Responsibilities

• Resolve moderately complex issues related to agency program areas.
• Provide guidance and deliver program assistance to businesses, agencies, and individuals.
• Contact businesses, individuals, and other agencies to confirm or collect information.
• Interpret and apply agency policies, regulations, and procedures.
• Issue proper documentation, registrations, permits, licenses, or operating authorizations.
• Investigate, research, analyze, and present policies, processes, legislation, and rulings.
• Provide guidance, training, and serve as a program resource.
• Prepare and provide testimony during administrative hearings.
• Analyze licensing information submitted by the public.

Requirements

• A High School Diploma or HSE diploma.
• At least 1+ years of experience applying knowledge, skills, and abilities in a similar role.
• Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Understanding of basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the general public.
• Ability to research, investigate, and analyze specific topics related to the program.
• Effective communication skills, both orally and in writing.
• Maintain strict confidentiality.
• Proficiency in Windows software products.

Qualifications

• High School Diploma or HSE diploma.
• At least 1+ years of experience in a similar role.
• Specialized knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Understanding of basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the general public.
• Ability to research, investigate, and analyze specific topics related to the program.
• Effective communication skills, both orally and in writing.
• Proficiency in Windows software products.

Skills

• Knowledge of program area, including pertinent rules, regulations, terminology, and related computer applications.
• Extensive knowledge of agency policies, procedures, and guidelines.
• Experience in analyzing customer inquiries or issues, applying criteria/regulations, and determining solutions or fees.
• Basic to intermediate accounting principles, methods, practices, and procedures.
• Ability to establish and maintain effective relationships with various governmental agencies and the general public.
• Ability to research, investigate, and analyze specific topics related to the program.
• Effective communication skills, both orally and in writing.
• Proficiency in Windows software products.

Benefits

• Three (3) medical plan options (including RX coverage), vision, and dental plans.
• Wellness Rewards Program.
• Health savings account with bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies.
• Group life insurance.
• Free parking for most positions.
• Free LinkedIn Learning access.

Pay

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education or work experience. Use our Compensation Calculator to view the total compensation package.

Schedule

Details about the schedule are not provided in the job posting.