Licensing Aide II

About the role

The Rhode Island Department of Health is seeking a detail-oriented Licensing Aid to support the Center for Healthy Homes and Environments. This position provides administrative, data entry, licensing, and customer service support.

Key Responsibilities

• Enter and maintain licensing, lead certificate, and rental registry data
• Process registrations, applications, fees, and invoices
• Respond to public inquiries via phone, email, mail, and in person
• Maintain physical and electronic records
• Aid with complaint processing and regulatory correspondence
• Prepare reports, spreadsheets, and other documentation
• Support licensing examinations and related administrative activities
• Provide excellent customer service to applicants, licensees, and the public

Required Qualifications

• Administrative, clerical, or office support experience
• Strong data entry and recordkeeping skills
• Proficiency with Microsoft Outlook, Word, and Excel
• Strong written and verbal communication skills
• Ability to handle confidential information with discretion

Preferred Qualifications

• Experience in a high-volume office environment
• Experience with licensing, permitting, registrations, or regulatory processes
• Experience with database systems or specialized software
• Bilingual candidates encouraged to apply