Licensing Specialist II

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. We need to parse the posting. Content: - Intro about Holman (company description). Could be "About the role"? Actually "About the role" maybe includes description of role? The posting includes "What will you be doing?" which is responsibilities. Also "What are we looking for?" which includes requirements/qualifications/skills. Also benefits and pay. We need sections: About the role (maybe a brief description of the role? Could be the first paragraph about Holman? Might be considered "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections have content. We have: - About the role: Could be the description of Holman and the role purpose? The posting starts with Holman description, then "What will you be doing?" That's responsibilities. There's no explicit "About the role" paragraph besides the company overview. Might still be appropriate to include a short paragraph about the role purpose: "The Licensing Specialist II is responsible for ensuring accurate processing and compliance with company standards." That's more responsibilities. But we can still create an "About the role" section with a brief summary: maybe combine the company description and role purpose? However we must not invent or summarize away detail; we must preserve all substantive information. We can include the company description as part of "About the role"? That might be okay because it's about the organization, not the role. But the instruction says sections are examples; we can include only those with real content. If we include "About the role", we need to put substantive content there. Could we put the Holman description there? It's about the company, not the role, but still could be considered "About the role" context. Might be acceptable. Alternatively, we could omit "About the role" if no specific content. The instruction: "Prefer a few substantive sections over many thin ones." So we could combine company description into responsibilities? Not ideal. Better: Use sections: Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay. Possibly also "About the role" if we have content: maybe the first paragraph about Holman and the role's purpose. Let's extract that: "Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States." That's company overview. Could be placed under "About the role" as context. Then responsibilities: bullet list from "What will you be doing?" and the list after. Responsibilities content: - Ensuring accurate processing and compliance with company standards. - Handles both vehicle-level and account-based cases. - Investigates rejected cases. - Supports team members when needed. - Utilizes the DMV Terminal to efficiently complete tasks. - Updates knowledge articles. - Provides coaching and feedback to peers. - Demonstrates strong attention to detail, time management, and problem-solving skills while maintaining professionalism and adaptability. - Works and resolve all licensing case types including but not limited to, IFTA/IRP, Permits, HUT2290, and Refunds, ensuring accurate processing and adherence to company standards. - Handles both vehicle-level cases and account-based cases, demonstrating versatility and comprehensive understanding of Licensing operations. - Investigates and resolves rejected cases. - Assists and supports team members (e.g., Specialist I – Licensing) depending on capacity. - Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes. - Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients. - Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department. - Effectively manages time and consistently meets deadlines with some guidance from supervisor. - Demonstrates accuracy, thoroughness and effectiveness in work. - Demonstrates attention to detail and commitment to doing quality work. - Adjusts quickly to new or changing assignments, processes and people. - Displays professionalism and remains composed when faced with challenges. - Learns from experience; modifies behavior to be more effective. - Recognizes one’s own strengths and opportunities for growth. - Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures. Many duplicates; we need to preserve all substantive information but can we deduplicate? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." Deduplication might be considered summarizing away detail? Might be okay to keep duplicates? Better to keep as is but we can combine similar points? Might be considered summarizing. Safer to keep them as separate items even if repetitive. But we can present as

• each bullet. Now requirements/qualifications/skills: The posting has "What are we looking for?" which includes: - High School Diploma or equivalent required, a degree in Business Administration or relevant field preferred. Additional education, certifications, or experience are a plus. - Strong problem-solving skills and the ability to handle multiple tasks simultaneously. - Previous experience in case management, administrative support, or customer service is a plus. - Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.) - Ability to work independently and as part of a team. - Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc. - 2-4 years’ experience in case management, administrative support, or customer service related fields. - Proficiency in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department (appears twice). - Understanding of accounting principles and bookkeeping software may be required. - Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security. - Knowledge of DMV regulations and processes is strongly preferred, but not required. Also there is "INDMISC" maybe ignore. We need to split into Requirements, Qualifications, Skills sections as appropriate. The instruction gives examples but we can decide which to include based on content. We could treat: - Requirements: education, experience (HS diploma, 2-4 years experience). - Qualifications: preferred degree, certifications, knowledge of DMV regulations, accounting principles. - Skills: problem-solving, multitasking, MS Office proficiency, ability to work independently/team, office tech familiarity, process improvement, etc. But we must not create sections with filler. Ensure each has substantive content. We also have Benefits: list of benefits. Pay: "We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $27.12 - $38.64 USD per hour." Schedule: Not mentioned. So we should not include Schedule section. Now we need to output HTML fragment only, no /. Use

  for each section heading. Use

  • for any list of duties/requirements/benefits. Use

    for prose. We need to decide which content goes in

    vs

    . For responsibilities, we have a list; we can use
    . For requirements/qualifications/skills, also lists. For benefits, also list. For pay, maybe a

    . For about the role, maybe a

    containing the company overview. Let's craft. Section headings:

    About the role

    Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

    Responsibilities

    • Ensuring accurate processing and compliance with company standards.
    • Handles both vehicle-level and account-based cases.
    • Investigates rejected cases.
    • Supports team members when needed.
    • Utilizes the DMV Terminal to efficiently complete tasks.
    • Updates knowledge articles.
    • Provides coaching and feedback to peers.
    • Demonstrates strong attention to detail, time management, and problem-solving skills while maintaining professionalism and adaptability.
    • Works and resolve all licensing case types including but not limited to, IFTA/IRP, Permits, HUT2290, and Refunds, ensuring accurate processing and adherence to company standards.
    • Handles both vehicle-level cases and account-based cases, demonstrating versatility and comprehensive understanding of Licensing operations.
    • Investigates and resolves rejected cases.
    • Assists and supports team members (e.g., Specialist I – Licensing) depending on capacity.
    • Utilizes the DMV Terminal as needed to complete cases efficiently, ensuring compliance with all relevant regulations and processes.
    • Authors and updates knowledge articles, ensuring that all documentation is current, accurate, and serves as a valuable resource for both the team and clients.
    • Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department.
    • Effectively manages time and consistently meets deadlines with some guidance from supervisor.
    • Demonstrates accuracy, thoroughness and effectiveness in work.
    • Demonstrates attention to detail and commitment to doing quality work.
    • Adjusts quickly to new or changing assignments, processes and people.
    • Displays professionalism and remains composed when faced with challenges.
    • Learns from experience; modifies behavior to be more effective.
    • Recognizes one’s own strengths and opportunities for growth.
    • Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures.
    But note some bullet text may be slightly off: "Learns from experience; modifies behavior to be more effective" we need to keep original. Let's correct. Now Requirements:

    Requirements

    • High School Diploma or equivalent required.
    • 2-4 years’ experience in case management, administrative support, or customer service related fields.
    Qualifications:

    Qualifications

    • A degree in Business Administration or relevant field preferred.
    • Additional education, certifications, or experience are a plus.
    • Understanding of accounting principles and bookkeeping software may be required.
    • Knowledge of DMV regulations and processes is strongly preferred, but not required.
    • Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security.
    Skills:

    Skills

    • Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
    • Previous experience in case management, administrative support, or customer service is a plus.