Jobs · Customer Service · New York

Licensing Specialist

ADT · Rochester, NY · 3 wk ago
On-siteCustomer Service$14.9–$24.84/hrFull-time

About the role

Summary: Processes all new and renewal license applications and provides guidance to licensed business center staff. Ensures that required licenses are issued and properly maintained in accordance with state regulations. Candidates must be located in Springville, UT.

Physical Demands: While performing the duties of this job, the employee is regularly required to sit and twist; use hands to handle, push, pull or feel; reach with hands and arms; and talk and hear. The employee is frequently required to stand and walk.The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The noise level in the work environment is usually moderate.Normal office environment.

Responsibilities

  • Ensures that state licenses are obtained and maintained for all positions that require a license.
  • Completes applications/renewal forms and instructions for completion and ensures accuracy prior to submitting for processing.
  • Submits renewal forms and miscellaneous correspondence.
  • Receives, researches, and responds to incoming questions/complaints; provides information, explains policies and procedures.
  • Maintains and or creates files/record keeping systems for individual licensing.
  • Performs other clerical duties such as filing, faxing, copying, etc.
  • Tracks application and renewal status and follows up on issues, conflicts and problems.
  • Uses internal programs, and internet sites for recording and verifying license status.
  • Responds to licensing inquiries from company and industry contacts.
  • Performs legal research and communicate requirements/restrictions to the appropriate teams.
  • Maintains licensing files and the integrity of the licensing database.
  • Assists with special projects as initiated and supervised by manager.
  • Perform all other duties and projects as assigned and approved by the Licensing Manager and leadership.

Requirements

  • Knowledge of relevant federal and state licensing laws and regulations.
  • Knowledge of and a proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
  • Knowledge of organization’s products, policies and procedures, and the respective functions of the departments.

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