License and Permit Specialist II

Summary

If you enjoy helping people, solving problems, and keeping things organized, being a License and Permit Specialist II could be a great fit. You’ll work directly with the public, assist with City licensing processes, process payments, maintain records, and handle a variety of administrative responsibilities in a fast-paced, customer-focused environment.

Required Knowledge, Experience, and Training

• High school diploma or equivalent
• 2 years of experience in providing general administrative and clerical support, customer service and completing cash handling duties
• Applicants must be able to pass City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation

Benefits

• Zero-cost premium medical coverage for you and your family
• PERSI retirement plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Essential Functions

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff
• Is capable of performing all duties of a License and Permit Specialist I and provides team support and training, as needed
• Provides front-line customer service, education and information to the public regarding city, municipal and state codes and regulations
• Communicates licensing processes effectively and efficiently to the public
• Accepts and processes applications for a variety of licenses and permits in-person, over the phone and online
• Issues approved meter hood, residential parking, green emission permits and various licenses
• Provides notary services
• Enters and maintains information in applicable databases
• Performs fingerprinting for applications and renewal screenings
• Submits and accepts appropriate confidential background checks and applications
• Processes cash, credit and check payments from customers
• Maintains a cash drawer using a centralized cashiering program
• Proficient in all systems and can process and understand all license types and codes
• Handles moderate levels of permitting, licensing, and customers issues
• Courteously and professionally answers and routes telephone calls
• Reviews and directs all inquiries for permits and licenses
• Greets and receives visitors and responds to staff questions or requests for information
• Photocopies, files, and sorts and distributes mail
• Checks and verifies paperwork for accuracy
• Receives and processes public records requests, claims for damage and court documentation on behalf of the city
• Schedules court appearances for individuals disputing parking tickets
• Assists City of Boise enforcement personnel with investigations and reports
• Provides backup assistance to other departmental positions
• Performs other duties as assigned

Additional Required Knowledge, Experience, and Training

• Knowledge of general business office and telephone etiquette, equipment and procedures; city codes related to licenses; record keeping and filing practices; general customer service techniques; and computer usage including related software
• Ability to multi-task and handle a wide variety of issues; independently work in a high-stress environment; read, understand and follow complex laws, ordinances, regulations, rules and established policies; touch ten keys and type at 40 words per minute; communicate effectively in the English language at a level necessary for efficient job performance; and perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation

Preferred Knowledge, Experience, and Training

• 3 years of experience providing general administrative, clerical support and customer service duties with significant cash handling responsibilities
• Experience interpreting and applying governmental laws and regulations

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts: While performing the duties of this job the employee is occasionally lifting/carrying up to 35 pounds. Also, the employee is occasionally pushing/pulling up to 10 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear and touch. Work in this position also includes close vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach and grasp. Position requires hand/finger dexterity.

Working Environment: The work environment will include inside conditions.

This response is AI-generated, for reference only.