Licensed Store Manager

About the role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. As a Store Manager, you will lead within the LensCrafters organization, delivering key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience. LensCrafters is part of EssilorLuxottica, a global leader in vision care products and services.

Responsibilities

• Convey a commitment to providing unsurpassed Customer Service through the LensCrafters' staff performing the Sales and Service Process steps.
• Demonstrate the Diamond Service Principles and Service Vision with all customers and patients.
• Provide on-the-job training and guidance to team members using Company-provided programs.
• Analyze store financial data and make recommendations to improve profitability on the retail side of the business.
• Strive to achieve "Far Exceeds Expectations" on targets in areas such as NPS, Sales to Plan, Customer Count, Store Operating Profitability, and Training Saturation.
• Recruit and select high-caliber staff and forecast staffing needs using the labor scheduling model.
• Perform administrative duties including payroll, inventory management, and technical applications.
• Lead Doctor of Optometry business partnership and co-planning.
• Adhere to Company policies and procedures regarding frame recovery and inventory management.
• Ensure all Company-approved safety programs are implemented and maintained consistently.
• Conduct monthly safety inspections and report regulatory contacts promptly.
• Maximize Optometric partnerships through coverage, walk-in availability, and co-op relationships.
• Maintain a safe and fun working environment for associates and customers.
• Execute visual directives to achieve a consistent company message in store appearance.

Requirements

• High School graduate or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

Preferred Qualifications

• College degree or equivalent.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting, and Adjusting Program certification.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of the LC Dashboard.

Pay

$80,726.99 - $139,736.02 per year. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care benefits.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.