Licensed Social Worker (Westlake, OH / Field-based)

About the role

We are looking for a Licensed Social Worker (LSW) for our Structured Family Caregiving (SFC) program in Ohio. This is a full-time, hybrid role with required fieldwork and a commute to our FreedomCare office in Cleveland, OH at least two times a month. The SFC program is a caregiving arrangement where a patient lives with a principal caregiver who provides daily support based on the patient's needs. The goal is to provide necessary care while fostering the patient’s independence in a home environment, offering alternative long-term care options for those who meet nursing facility-level care needs.

Responsibilities

• Interpret the philosophy and objectives of the agency to clients, families, and others.
• Ensure compliance with HIPAA, Ohio Department of Medicaid, Ohio Department of Aging, and other relevant state or federal mandates.
• Conduct initial in-person home assessments with the patient and caregiver to ensure compliance and clearly communicate the plan of care.
• Provide day-to-day monitoring with monthly contact (telephonic and in-person) with both the patient and caregiver, including:
  • Patient enrollment (credentialing, claims operations, prior authorization appeals).
  • Patients’ satisfaction with care delivery and caregiver support, ensuring program integrity and reporting related to the SFC program.
  • Quality of service within the required plan of care, including individualized coaching, continued education, and reviewing caregivers' goals.
  Note: No more than sixty calendar days between in-person visits.
• Maintain detailed and accurate case records, documenting significant changes, observations, and notes in accordance with agency policy.
• Act as the point of escalation and provide input to the client’s plan of care, including the physician’s plan of treatment, problem list, and monitoring changes.
• Perform other job-related duties as required or directed by the supervisor.

Requirements

• Valid and active Ohio Licensed Social Worker (LSW) license, issued by the CSWMFT Board.
• Bachelor’s degree (BSW) or Master’s degree (MSW) in Social Work from a CSWE-accredited program.
• Minimum of 2 years of clinical experience, with at least 1 year of experience with elders or adults with disabilities.
• Home care experience is a plus.
• Bilingual in Spanish is a plus.
• Experience with CRM (Salesforce is a plus).
• Valid driver’s license with an insured vehicle for travel within the state.

Qualifications

• Demonstrated success driving operational excellence by evaluating tasks and setting measurable outcomes in a hybrid and field-based environment.
• High level of adaptability and experience in case management, with the ability to thrive in a fast-paced, autonomous, and accountable setting.
• Excellent verbal and written communication skills, with the ability to effectively engage diverse internal and external audiences.
• Ability to represent FreedomCare holistically, with high emotional intelligence, empathy, and awareness of end-user experiences (employees and customers).

Benefits

• Competitive compensation.
• Medical benefits.
• Retirement plans.
• Wellness programs.
• Fun company events.
• Ongoing learning opportunities to grow your career.

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay

The base pay range for this full-time role is between $28.00 and $33.00 per hour at the commencement of your first year of employment. Compensation decisions depend on factors such as skill set, years of relevant experience, education, location, and licensure/certifications.