Licensed Social Worker (Cleveland, OH / Field-based)

Started in 2016, FreedomCare is a healthcare company innovating and revolutionizing home care delivery. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. As the largest consumer-directed home care agency in NY State, we are expanding our operations into other states and developing tech-based innovations.

About the role

This is a full-time, hybrid Licensed Social Worker (LSW) position in Ohio, requiring fieldwork and a commute to our FreedomCare office in Cleveland, OH at least two times a month. The role is essential to our Structured Family Caregiving (SFC) program, a caregiving arrangement where a patient lives with a principal caregiver who provides daily support based on the patient's needs. The goal is to provide necessary care while fostering the patient’s independence in a home environment, offering alternative long-term care options for those meeting nursing facility-level care needs.

Responsibilities

• Interpret the philosophy and objectives of the agency to clients, families, and others.
• Ensure compliance with HIPAA, Ohio Department of Medicaid and Ohio Department of Aging rules, provider policies, FreedomCare policies, and state/federal mandates.
• Conduct initial in-person home assessments with the patient and caregiver to ensure compliance and clearly communicate the plan of care.
• Provide day-to-day monitoring with monthly contact (telephonic and in-person) with both the patient and caregiver, including:
  • Patient enrollment (credentialing, claims operations, prior authorization appeals).
  • Patients’ satisfaction with care delivery and caregiver support, ensuring program integrity and triaging issues to appropriate internal staff.
• Ensure quality of service aligns with the required plan of care by providing individualized coaching, continued education, and reviewing caregivers' goals to enhance competencies. In-person visits must occur at least every sixty calendar days.
• Maintain detailed and accurate case records, documenting observations, changes, and notes in accordance with agency policy.
• Act as the point of escalation and provide input to the client’s plan of care, including the physician’s plan of treatment, problem list, and implementing/monitoring changes.
• Perform other job-related duties as required or directed by the supervisor.

Requirements

• Valid and active Ohio Licensed Social Worker (LSW) license, issued by the CSWMFT Board.
• Bachelor’s degree (BSW) or Master’s degree (MSW) in Social Work from a CSWE-accredited program.
• Minimum of 2 years of clinical experience, with at least 1 year of experience with elders or adults with disabilities.
• Home care experience is a plus.
• Bilingual in Spanish is a plus.
• Experience with CRM (Salesforce is a plus).
• Valid driver’s license with an insured vehicle for travel within the state.

Skills

• Demonstrated success driving operational excellence by evaluating tasks, setting and achieving targeted outcomes in a hybrid and field-based environment.
• High adaptability and experience in case management within a fast-paced, autonomous, and accountable setting.
• Excellent verbal and written communication, with the ability to effectively convey information across diverse demographics internally and externally.
• Ability to represent FreedomCare holistically with high emotional intelligence, empathy, and awareness of end-user experiences (employees and customers).

Benefits

• Competitive compensation.
• Medical benefits.
• Retirement plans.
• Wellness programs.
• Fun company events.
• Ongoing learning opportunities to grow your career.

Pay

The base pay range for this role is $28.00–$33.00 per hour at the commencement of your first year of employment. Compensation decisions depend on factors such as skill set, years of relevant experience, education, location, and licensure/certifications.