Licensed Service Agent

Job Summary

The Customer Solutions Center (CSC) is seeking a Licensed Service Agent to provide exceptional customer service and support. This role involves handling customer inquiries, processing policy changes, and ensuring a seamless customer experience.

What You Will Do

• Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software
• Resolve and assist customer issues effectively while delivering a positive customer experience
• Process policy cancellations & rewrites as appropriate
• Quote and process policy renewals
• Send Certificates of Insurance & policy documents as requested
• Use relevant systems to update information on customer accounts
• Ensure a smooth process is followed regarding payment of premiums and the issue of documentation
• Manage call backs and follow ups
• Identify opportunities to improve customer service processes and enhance the customer experience

Requirements

• A proven track record of meeting or exceeding service level targets
• The ability to clearly explain our insurance products to customers and handle different questions and objections
• Excellent communication and customer service skills—can adapt your style to engage with different customers
• A strong attention to detail
• The ability to use multiple computer systems at once
• A Property & Casualty Producer license
• At least one year of experience in commercial insurance customer service or a similar complex insurance environment

Benefits

• Group plan for medical, dental, vision, and prescription drug coverage
• Short term disability, long term disability, and life insurance coverage
• Participation in the Company’s bonus program
• Participation in 401(k) plan with a 5% employer match
• Commuter benefits to help cut down on parking and public transit costs
• 25 days of vacation time plus 10 sick days and 10 company holidays
• A genuine investment in your learning and development
• Regular team outings and volunteer opportunities
• An awesome office space
• A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives