Licensed Customer Service Agent

About the role

Serve as the trusted voice of Kin, supporting and advocating for homeowners across 14 states. Handle policies, payments, and coverage questions while delivering fast, empathetic service in a high-volume environment. Active P&C license required. Join a team that puts customers first every single day.

Responsibilities

• Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering clear and accurate guidance on policies, payments, cancellations, and coverage questions
• Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
• Educate policyholders on coverage details, policy changes, and next steps so they can make informed decisions about their homes
• Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
• Navigate multiple internal systems and tools simultaneously to resolve customer inquiries efficiently
• Identify process improvement opportunities and share feedback to enhance the customer experience and team effectiveness

Requirements

• Active Property & Casualty (P&C) or Personal Lines insurance license (required)
• 6+ months customer service experience in P&C (specifically, home insurance)
• Experience working in a high-volume call center or customer support environment handling inbound calls
• Hands-on experience servicing homeowners insurance policies
• Ability to clearly explain policy coverage, billing, and underwriting requirements to customers
• Comfort navigating multiple systems and tools simultaneously (e.g., Google Workspace and similar platforms)
• Demonstrated ability to work in a fast-paced, evolving environment with limited structure
• Strong active listening skills and the ability to communicate with empathy and professionalism

Qualifications

• Bilingual (Spanish-speaking) proficiency is a plus
• Availability to work our following shifts, Monday - Friday (will be placed based upon need): 9:00 AM-6:00 PM CST, 10:00 AM - 7:00 PM CST
• Note: Rotating Saturday shift required every 4–6 weeks.
• Mandatory, paid 10 week training program
• $1000 retention bonus (payable at 6 months) for our June 1, 2026 class!

Skills

• Customer service skills
• Insurance knowledge
• Technical proficiency with multiple systems
• Communication and empathy

Benefits

• Competitive salary and company equity through RSUs
• Paid Training: 10 weeks of paid training
• Retention bonus of $1000 (payable at 6 months)
• Health and wellbeing benefits
• Growth and development opportunities

Pay

Annualized compensation is $50,000

Schedule

Monday - Friday, 9:00 AM-6:00 PM CST, 10:00 AM - 7:00 PM CST. Rotating Saturday shift required every 4–6 weeks.