Licensed P&C Insurance Agent Openings (Full-Time)

About the role

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Provides customer assistance with routine customer service inquires that require licensing including complex payments, policy changes such as coverages and deductibles, added and/or replacement vehicles
• Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention
• Learns and applies product, industry, and market knowledge to make recommendations to policyholders
• Listens to customers, understands their needs, and resolves customer issues
• Researches systems to find missing information; coordinates with other departments to resolve issues as applicable
• Leverages opportunities to expand customer interactions to learn more about the customers current and future needs
• Accurately documents and processes customer orders in appropriate systems
• Follows all required scripts, policies, and procedures
• Leverages strong written communication skills to strengthen relationship between CCC and business partners
• Complies with requirements surrounding confidential information and personal information
• Escalates customer issues to the appropriate staff and managerial for resolution as needed
• Attends meetings and training and reviews all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adheres to all attendance and work schedule requirements

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Skills

• Customer service skills
• Technical support skills
• Inside sales skills
• Back-office skills
• Chat skills
• Administrative support skills

Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Compensation details are provided in the "COMPENSATION DETAILS" section above.

Schedule

Details about the schedule are provided in the "REASONABLE ACCOMMODATION" section above.

Conditions of Employment

Conditions of employment are detailed in the "CONDITIONS OF EMPLOYMENT" section above.

Physical Requirements

Physical requirements are outlined in the "PHYSICAL REQUIREMENTS" section above.

Diversity and Equality

MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.