Licensed Optician

About the role

SEE Eyewear is committed to developing a Best in Class Team of Experts and Authorities where career development and growth are the foundation to building our brand. SEE Licensed Opticians will work as part of our retail team in a retail optical setting, assisting clients and patients with their optical needs by leveraging knowledge of current eyewear trends and optical expertise to provide an exemplary experience to every SEE customer.

Responsibilities

• Elevate the optical credibility of the store by upholding all opticianry guidelines.
• Troubleshoot optical issues at the store level and support the team with any complex orders and/or customer questions.
• Foster a positive partnership with our SEE Lab, and work to explain the ‘why’ to peers and customers.
• Drive personal and team sales by upholding SEE selling standards; meet and exceed personal sales goals and KPIs.
• Mentor others by working in partnership with the Store Manager to develop the team’s optical knowledge.
• Model SEE Selling ceremony to team sell with coworkers and assist with affirming team members’ recommendations.
• Demonstrate excellent time management skills by working with urgency and properly prioritizing tasks; utilize downtime to complete daily operational tasks.
• Uphold brand standards—ensuring merchandising, cleanliness, and display of the store is up to SEE expectations.
• Greet customers genuinely and ascertain what each customer wants or needs; recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Maintain patient records related to sales; compute sales prices, total purchases, and receive and process cash or credit payment.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Open and close cash registers, including counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Input sales efficiently and accurately.
• Demonstrate knowledge of lens options and benefits to every customer.
• Properly ticket, arrange, and display merchandise to promote sales.
• Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
• Lookup and explain insurance eligibility to customers/patients when applicable.
• Abide by SEE discounting and remake expectations.

Competencies

• Professional: Handle tough situations with grace and work with integrity.
• A Team Player: Work well with others, give and receive constructive criticism, and are dedicated to the team’s success as a whole.
• Entrepreneurial: Think outside the box to drive your own traffic and sales to the business.
• Eager to Learn: Open to feedback and always looking for ways to improve.
• Accountable: Take accountability for your role in the success of the business.
• Open Communicator: Communicate directly and effectively with peers and supervisors; speak candidly and address concerns in the moment.
• Passionate About Fashion: Stay up to date on eyewear trends and passionate about eyewear as a fashion piece; genuinely love styling and sharing trends with clients and the team.

Requirements

• Night and weekend availability required.
• Minimum of 3 years prior retail experience preferred.
• Able to perform basic daily job functions including minimal physical activity, standing up to 8 hours, lifting up to 30 lbs.
• Ability to comply with SEE dress code.
• Technology skills: Ability to utilize computer-based POS system; familiarity with Microsoft Office Suite.
• Work environment: Retail/Medical Practice Environment.
• Education: High School Diploma/GED equivalent; Opticianry Degree or Equivalent Apprenticeship Completion.
• Current Licensed Dispensing Optician License in the state of operation.