Licensed Optician

About the role

Licensed Opticians are responsible for selling and dispensing eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Licensed Opticians are at the heart of our business, delivering an extraordinary experience to each patient through technical and customer service skills.

Responsibilities

• Provides patients with a complete understanding of customized recommendations for products and services.
• Custom fits glasses and precisely places prescriptions in lenses.
• Develops own clientele by providing outstanding service and obtaining referrals.
• Assists co-workers with difficult or complex areas of product needs and prescriptions.
• Stays current on company/industry products, procedures, manufacturer rebates, and types of lenses and frames available.
• Handles patient calls, updates patients on order status, and resolves order issues; escalates issues to the Store Manager as necessary.
• Retrieves patient charts and electronic health records.
• Assists patients in selecting frames, lens types, and lens treatments based on specific needs and facial measurements.
• Educates patients on proper eyeglass and contact lens care.
• Collects eye and face measurements to ensure proper fit.
• Interprets prescriptions written by optometrists and ophthalmologists.
• Creates work orders for lab technicians, specifying information on lenses needed.
• Follows up on pending orders, verifies timelines, and informs patients of any delays or order arrivals.
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort using tools like pliers, wrenches, and frame warmers.
• Proficiently uses tools such as pupilometers, PD sticks, lensometers, and more.
• Regularly communicates with technicians and/or store managers regarding patient information or order status.
• Inspects the final product for flaws, cleans and polishes lenses, and maintains overall store cleanliness.
• Cleans and organizes frame boards, displays, work areas, bathrooms, and breakrooms.
• Restocks retail boards with new merchandise.
• Understands product issues, analyzes problems, and accurately answers patient questions about insurance, warranties, pricing, promotions, and more.
• Collaborates with technicians, front desk associates, managers, and optometrists.
• Sells miscellaneous products such as cleaners, contact lens supplies, sunglasses, and safety glasses.

Requirements

• High School Diploma.
• State Licensure as an Optician.
• Optical dispensing experience; minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and a pleasant demeanor; sales experience preferred.
• Manual dexterity and hand-eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30 lbs, bend, kneel, and stand for up to 8 hours a day.

Benefits

• 401(k) with company match.
• Medical, Dental, Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance.
• Vision Service Plan and Employee Vision Discount Program.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Paid Time Off (PTO).
• Paid Holidays.

Benefits applicable to full-time employees only.

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. It involves lifting up to 30 lbs, bending, kneeling, and standing for up to 8 hours a day.