Licensed Optician

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight, delivering quality care to help customers see the joy in life. As part of EssilorLuxottica, a global leader in vision care products, we drive innovation in optical care with a community of over 200,000 dedicated employees worldwide.

About the role

The Licensed Optician delivers the brand value proposition and helps establish LensCrafters as the premier destination for all vision needs within the community. You will create exceptional value in the lives of customers by delivering legendary customer service and perfectly crafted, high-quality eyewear that exceeds expectations.

Responsibilities

• Welcome all customers and set clear expectations.
• Custom fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen, taking and recording measurements, accurately adjusting and fitting eyewear to ensure finished products meet standards and customer needs.
• Assist the team with complex product needs and prescriptions.
• Use technology accurately and thoroughly despite time pressure and customer volume; demonstrate exceptional product knowledge and proper tool usage.
• Proactively explore root causes of issues, ensure customer satisfaction, and exceed expectations with solution-driven approaches.
• Multitask, prioritize, and manage time effectively with competing demands.
• Strive to achieve exceptional results on Brand KPIs and competencies.
• Maintain store appearance, keeping it clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Demonstrate resourcefulness, self-motivation, and a desire for continual learning and improvement.
• Adhere to company policies and procedures, including those related to discounts, promotions, and inventory management.

Requirements

• High School graduate or equivalent.
• State licensure as an Optician.
• Optical dispensing experience.
• Strong customer service skills: communication, active listening, and teamwork.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills with the ability to use and carry an iPad/tablet.
• Familiarity with POS systems, computers, and calculators.
• Embrace new technology and change.

Preferred Qualifications

• Previous customer service and retail experience.

Benefits

In addition to competitive pay based on geography, experience, qualifications, and skills, you may be offered:

• A competitive bonus and/or commission plan.
• A first-class total rewards package, including health care, retirement savings, and paid time off/vacation.
• Various employee discounts.