Licensed Optical Manager - NYC Market

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional expertise to create incredible customer experiences, whether assisting longtime Warby Parker fans or first-time wearers. You'll lead a team of Opticians, coach them to uphold exceptional service standards, and ensure flawless execution of optical duties.

Responsibilities

Optical duties

• Work directly with customers to meet all their eyewear needs
• Take and record measurements, adjust and fit eyewear with flawless accuracy
• Ensure finished eyewear meets Warby Parker’s optical standards and customer requirements
• Explain prescription terminology and product offerings in an accessible way

Leadership responsibilities

• Manage a team of Opticians by providing feedback, leading development conversations, and modeling best practices on the sales floor
• Uphold exceptional service standards and implement retail programs to increase customer loyalty and engagement
• Report to the Store Leader, collaborate on staffing needs, and oversee Optician Apprentice Program participants
• Stay current with HR policies to foster a productive, safe, and engaging work environment
• Support general store systems, inventory databases, and business operations

Requirements

• Licensed dispensing optician in states requiring a license (or ABO-certified in non-licensing states)
• 2+ years of experience in a management position
• Strong leadership and mentorship skills, with a focus on driving optical metrics and adhering to strict standards
• High professionalism and open-mindedness in decision-making
• Passion for the eyewear and retail industries
• Clear and effective communication, especially in breaking down technical terms for customers
• Commitment to exceeding customer and teammate expectations
• Detail-oriented, organized, and able to prioritize in a fast-paced environment
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Benefits

Full-time employees

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays (5 days)
• Vacation days (5–10 per year, depending on tenure and hours worked)
• Retirement savings plan (401(k))
• Parental leave (including non-birthing parents)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Additional benefits available upon request

Part-time employees

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave (accrued at 1 hour per 30 hours worked in WA)
• Additional benefits available upon request

Pay

Warby Parker offers a comprehensive compensation package, including a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good-faith estimate at the time of posting, with final compensation determined by qualifications, experience, internal equity, and market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.