Licensed Optical Manager - NYC

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to meet all their eyewear needs
• Take and record measurements, adjust and fit eyewear, ensuring flawless accuracy
• Check that finished eyewear meets optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians, providing feedback, conducting development conversations, and setting a positive example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, overseeing Optician Apprentice Program participants and anticipating staffing needs
• Stay updated on HR policies and procedures to maintain a productive, safe work environment and enhance employee engagement
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• A passionate individual with a deep understanding of the eyewear and retail industries
• A clear and effective communicator who can simplify technical terms for customers
• Dedicated to exceeding expectations for both customers and teammates
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities for themselves and their team
• A person who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Passionate about the eyewear and retail industries
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• A dedicated individual who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Skills

• Strong leadership and mentoring skills
• Excellent communication abilities
• Attention to detail and organizational skills
• Ability to prioritize tasks and responsibilities
• Professionalism and open-mindedness

Benefits

• Comprehensive compensation package including a competitive base salary/hourly rate and variable compensation
• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• 1 Paid Holiday
• 1 Vacation day per year (after waiting period, depending on tenure and hours worked)
• Retail Savings Plan (401(k))
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• Additional benefits for full-time employees
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave

Schedule

Warby Parker offers a flexible schedule to accommodate the needs of its employees.

Pay

Warby Parker offers a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined by a variety of factors, including qualifications, experience, internal equity, and relevant market data.