Licensed Optical Supervisor - NYC Market

About the role

Warby Parker is searching for an Optical Supervisor to join our growing team of in‑house optical professionals. In this role you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. You’ll act as a keyholder, opening and closing the store, maintaining internal operations, and fostering an upbeat and productive work environment for opticians and retail advisors.

Responsibilities

• Work directly with customers to meet all of their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy.
• Check that finished eyewear meets optical standards as well as customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Ensure daily operational, service, and staff zoning procedures are executed to Warby Parker standards.
• Drive store vision and sales by providing above‑and‑beyond service on the floor and acting as the main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including participants of the Optician Apprentice Program, and exemplify great service.
• Help maintain general store systems, inventory databases, and business operations.
• Foster and support a productive, positive employee culture in the store.

Requirements

• A licensed dispensing optician in states that require a license or an ABO‑certified optician in non‑licensing states, with 2+ years of experience, including supervisor responsibilities.
• Passionate about the eyewear and retail industries.
• Clear, effective, and professional communicator—able to break down technical terms for customers.
• Dedicated to going above and beyond to make customers (and teammates) happy.
• Energetic, positive team player who can adapt in a fast‑paced, ever‑changing environment.
• Extremely detail‑oriented, cool under pressure, and capable of juggling a wide range of responsibilities.
• Open‑minded and constantly learning.
• Someone who takes work seriously but not themselves.
• Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Pay

Warby Parker is committed to pay transparency. The compensation package includes a competitive base salary or hourly rate plus variable compensation for eligible employees. Final compensation is determined by qualifications, experience, internal equity, and market data. Non‑exempt employees are eligible for overtime pay when working more than 40 hours in a workweek.

Benefits

Full‑time employees:

• Health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (including non‑birthing parents)
• Short‑term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Additional perks (ask for details)

Part‑time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• Additional perks (ask for details)

About Us

Warby Parker was founded with a mission to inspire and impact the world with vision, purpose, and style. Since 2010 we have pioneered ideas, designed products, and developed technologies that help people see. We offer designer‑quality glasses, contacts, eye exams, and vision tests online, in stores, or at home. For every pair of glasses or sunglasses sold, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.