Licensed Optical Manager - Menlo Park
About the role
Warby Parker is seeking a highly skilled Optical Manager to join our growing in-house Optical team. In this role, you'll use your professional skill set and product expertise to create incredible experiences for customers, whether they are longtime Warby Parker fans or first-time wearers. You'll lead your store's Opticians, act as both a coach and team player, and help Warby Parker grow by fostering an encouraging work environment.
Responsibilities
Optical duties
- Work directly with customers to help meet all of their eyewear needs
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Check that finished eyewear meets Warby Parker’s optical standards, as well as customer requirements and requests
- Use your expertise to explain prescription terminology and product offerings to customers
Leadership responsibilities
- Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
- Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
- Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
- Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
- Support general store systems, inventory databases, and business operations
Requirements
- Licensed dispensing optician in states that require a license (or ABO-certified optician in non-licensing states)
- 2+ years of experience in a management position
- Strong leadership and mentorship skills, with the ability to drive optical metrics and adhere to strict optical standards
- High sense of professionalism and open-mindedness when making decisions on behalf of the team
- Passion for the eyewear and retail industries
- Clear and effective communication skills, including the ability to break down technical terms for customers
- Dedication to going above-and-beyond to make customers and teammates happy
- Detail-oriented, organized, and capable of prioritizing tasks in a fast-paced, ever-changing work environment
- Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Benefits
Full-time employees
- Health, vision, and dental insurance
- Life and AD&D Insurance
- Paid sick leave
- Paid holidays
- Vacation days per year
- Retirement savings plan (401(k))
- Parental leave (non-birthing parents included)
- Short-term disability
- Employee Stock Purchase Plan
- Employee Assistance Program (EAP)
- Bereavement support
- Optical Education Reimbursement
- Free eyewear
- Additional benefits available (inquire for details)
Part-time employees
- Employee Assistance Program (EAP)
- Employee Stock Purchase Plan
- Free eyewear
- Paid sick leave
- Additional benefits available (inquire for details)
Pay
Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. The range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is determined by the candidate's qualifications, experience, internal equity, and relevant market data. Non-exempt employees are eligible for overtime pay if required to work more than 40 hours in a workweek.
About Us
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, starting by reimagining everything a company and industry can be. We offer designer-quality glasses, contacts, eye exams, and vision tests at accessible prices, both online and in-store. For every pair of glasses or sunglasses sold, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.