Licensed Massage Therapist - Dollywood's DreamMore Resort & Spa - Part Time Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Massage Therapist who will embody the heart and soul of our mission of creating memorable experiences while bringing families closer together. The ideal candidate will act as an extension of our mission, values, and culture, providing high-quality massage services in a positive, collaborative, and supportive work environment. You will facilitate a unique and memorable guest experience by performing all duties in a manner fitting the Dollywood Company brand.

The right candidate will display and live out "Lead with Love" qualities—being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable—strongly rooted in the Dollywood Company culture.

Responsibilities

• Provides high-quality massage and other services as skills and license permit, using specified draping techniques and treatment protocols. Must be proficient in all massage techniques within the spa scope of practice within the first 30 days.
• Uses proactive sales techniques, recommending and demonstrating retail products for each guest.
• Recognizes guests and peers in a genuinely warm and friendly manner.
• Arrives to work on time and groomed to the required standard; consistently begins and ends services on time.
• Maintains treatment room supplies, requesting inventory as needed.
• Ensures cleanliness and neatness of front-of-house and back-of-house areas, including assisting with cleaning, linen distribution, and overall tidiness.
• Attends and participates in mandatory department trainings and meetings.
• Reports maintenance issues promptly.
• Assists with event planning, execution, and special promotions, particularly on massage-specific topics.
• Helps design treatment protocols.
• Completes retail and backbar inventories as needed.
• Achieves high-level proficiency with Book4time booking software and assists with trainings and administrative maintenance.
• Assists with team scheduling and attendance compliance.
• Coordinates food and beverage services for the Spa.
• Maintains confidentiality of all proprietary and guest information.
• Provides 25 to 75-minute massages and body treatments to clients by appointment.
• Guides clients through service offerings and determines which massages best suit their needs.
• Annotates detailed intake forms for each client.
• Advises on stretching, strengthening, and relaxation methods.
• Suggests future appointments and regimes.
• Listens to clients during appointments and adjusts technique to desired pressure.
• Performs 5-6 treatments per day.
• Never diagnoses a client but suggests seeing a professional if something seems abnormal or contraindicating.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Computer proficiency and ability to learn new software.
• High level of proficiency in massage therapy.
• Proficiency in additional modalities such as East Asian therapies, prenatal, and oncology therapies.
• Current Tennessee Massage Therapy License, active and in good standing.
• Offers of employment are contingent upon satisfactory completion of onboarding process, including background screening and pre-employment drug screening.

Skills

• Displays and lives out "Lead with Love" qualities: patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Reflects Dollywood’s image by being genuinely friendly, caring, and taking pride in work.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintains strict confidentiality and judgment regarding privileged information.
• Committed to continuous improvement.
• Professional appearance with good personal hygiene.
• Promotes and supports a “team” work environment by cooperating and helping co-workers.
• Able to be productive in a fast-paced environment.
• Maintains dependable work attendance and flexibility with assigned work schedules, including evenings, weekends, and holidays.
• Sensitive to the needs of guests and empowered to act within company guidelines.
• Effective communication, problem-solving, conflict management, and interpersonal skills.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to handle frequent changes in priorities.
• Able to add, subtract, multiply, and divide with accuracy.
• Able to communicate effectively with guests and hosts using approved methods.

Physical and Cognitive Requirements

• Lifting and Carrying: May require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting.
• Mobility: May require intermittent to prolonged sitting, standing, and/or walking for the duration of the shift, up to 13 hours. May also require traveling to various areas on property, including changes in terrain, stairs, and uneven surfaces.
• Repetitive Movements: May require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts.
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat. May be required to work indoors and outdoors.
• Cognitive and Sensory Requirements: Strong cognitive skills, including the ability to think critically, solve problems, process and retain information, pay attention to detail, and communicate effectively using approved methods.
• Able to meet the physical demands of the job, including sitting, standing, and maneuvering the body for long periods.

Pay

Competitive hourly wage plus tips.