Licensed Insurance Customer Service Representative

Benefits: 401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & development Customer Service Representative – Insurance Service Kelli Swart State Farm Agency Rogers, MN Full-Time | In-Office Kelli Swart State Farm Agency is looking for a dependable, customer-focused professional to join our team as a Customer Care Manager. This position centers on delivering excellent service, maintaining strong customer relationships, and helping policyholders feel supported throughout every stage of their experience with our agency. The right person will be organized, responsive, and comfortable handling a variety of service needs while helping ensure customer accounts remain accurate and up to date. There may be opportunities to identify additional coverage needs during service conversations, but the primary focus of this role is customer care, retention, and relationship management. Our Mission Our mission is to work together as a dedicated team to provide insurance solutions that protect the everyday lives of our customers and their families. We believe in treating every customer like family—offering honest guidance, meaningful protection, and exceptional care that extends far beyond the sale. Our success is built on integrity, teamwork, and a genuine commitment to serving our community. Licensing Requirement Active Minnesota Property & Casualty and Life & Health licenses are required prior to your start date. We'll provide coaching, study resources, and guidance to help you become fully licensed before joining our team. Your Day-to-Day Assist customers with policy changes, billing questions, renewals, and general account needsProvide professional support during claims-related conversationsReview customer accounts for accuracy and help address changing insurance needsFollow up with customers to help maintain strong relationships and retentionDocument customer interactions and account activity accuratelyCoordinate with other team members to keep service requests moving efficientlyHelp resolve customer concerns with patience, professionalism, and attention to detailIdentify potential coverage needs when appropriate and connect customers with the right next stepSupport customer outreach and agency service initiatives A Strong Fit for This Role Customer service and relationship-building are natural strengthsStrong verbal and written communication skillsOrganized, dependable, and comfortable managing multiple prioritiesDetail-oriented with consistent follow-throughComfortable handling sensitive or challenging customer conversationsAble to work collaboratively in a team environmentPrevious insurance, account management, or customer service experience preferredState Farm agency experience is a plusActive Minnesota Property & Casualty and Life & Health licenses required prior to start date What You Can Expect Competitive compensationLicensing coaching and support for candidates completing requirementsOngoing training and professional developmentA collaborative, customer-focused team environmentOpportunities to strengthen your insurance knowledge and grow within the agencyThe chance to build lasting relationships and make a meaningful impact in the local community Build a Career Around Great Customer Care If you enjoy helping people, solving problems, staying organized, and being a trusted resource for customers, we encourage you to apply to join the Kelli Swart State Farm Agency. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.