Licensed Insurance Agent

About the role

Join RealPage Insurance as a Licensed Insurance Agent I, supporting renters across the country through inbound insurance inquiries. This is a fast-paced, service-focused role where you’ll help residents navigate their renters insurance policies with confidence. RealPage covers the cost of your insurance licensing and provides hands-on training to set you up for success.

Responsibilities

• First point of contact for residents calling in for help with their insurance policies
• Handle high-volume inbound calls (50–80/day, peak seasons can be back-to-back)
• Policy servicing transactions including payments, billing questions, rewrites, and edits
• Website navigation and basic troubleshooting
• Select claims and coverage inquiries (within scope)
• Accurate documentation of every interaction in RealPage’s proprietary CRM
• Evaluating payment options and alternative arrangements when needed
• Delivering a high level of first-call resolution and customer satisfaction
• Work in a structured contact center environment where attention to detail, multitasking, and time management are key

Licensing & Training

• RealPage will pay for pre-licensing education (52+ hours of self-paced learning completed during work hours)
• Cover up to two exam attempts
• Pay for licensing, renewals, and reimburse most continuing education costs
• Support you through fingerprinting and background requirements

You must obtain your Property & Casualty Insurance License within 30 days of hire.

Schedule

• Full-time, hourly role
• Flexible scheduling within Contact Center hours
• Saturday shifts required (2–3 Saturdays per 4-week schedule period)
• Overtime may be required during peak business needs
• Preference for Central or Eastern time zones (varied shift options including 9–6, 10–7, 11–8, 12–9 CT)

Requirements

• Proven track record with 2+ years of customer service or call center experience, showcasing adaptability and strong interpersonal skills
• Strong communication skills (verbal & written)
• Ability to type 30+ WPM while speaking with customers
• Comfortable navigating multiple systems and tools at once
• Detail-oriented, organized, and customer-focused
• Able to work in a high-volume, fast-paced environment
• Insurance experience is a plus—but not required
• Strong working knowledge of Microsoft Outlook, Word, and Excel
• Professional demeanor and commitment to confidentiality
• Ability to sit or stand for extended periods
• Willingness to learn quickly and adapt to new processes

Pay

Pay Range USD $17.84 - USD $30.43 /Hr.

Benefits

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Professional development opportunities
• Performance-based bonus based on position