Licensed Dispensing Optician

About the role

As a MyEyeDr. Licensed Dispensing Optician (LDO), you will analyze prescriptions to make recommendations that provide the highest quality vision care to our patients. Additionally, the LDO fits, measures, and adjusts eyeglasses to exceed the patients’ needs and expectations, while problem-solving any difficulties a patient may experience regarding vision care. The LDO is responsible for providing oversight on all prescriptions throughout the office.

Responsibilities

• Provide patients with exceptional customer service by understanding and assisting the patient’s needs.
• Guide and assist patients in the eyewear and frame/lens selection process, using extensive knowledge of product lines and options to educate patients.
• Converse with patients to analyze and assess their vision problems and needs.
• Provide oversight on all prescriptions throughout the office.
• Maximize sales by using the company’s best, better, good sales concept, focusing on promotions, product of choice, Anti-Reflective coating, polycarbonate lenses, warranties, second pairs, and backup eyeglasses.
• Maximize insurance plans for patients and provide comprehensive explanations of their insurance benefits.
• Understand the company’s cost of goods and retail fee schedules to address cost-conscious patients and prevent "walking Rx" situations.
• Focus on all company Key Patient Indicators.
• Educate patients on the adaptation of new prescriptions and care of lenses.
• Use pupillometer, PD ruler, and other technical aids for proper fit and measurements.
• Promise accurate delivery and turnaround times, notifying patients immediately of any delays.
• Understand all promotions, coupons, and third-party programs available through MyEyeDr.
• Conduct “Care Calls” on a daily basis to patients who received their eyewear one week prior.
• Use lensometer to neutralize, verify, and make a final inspection of eyewear.
• Notify and re-notify patients when eyeglasses are complete for dispensing.
• Fit and adjust completed eyewear for each patient.
• Ensure product pricing is accurate.
• Monitor jobs waiting to be picked up and inform management of any job held over 30 days.
• Clean and merchandise displays daily, ensuring effective merchandise presentation.
• Place all returns in their proper bins.
• Perform preliminary testing for patients, as needed.
• Accurately process patient payment transactions.
• Help maintain the attractive appearance of the office.
• Attend all office meetings.
• Participate in all training opportunities offered by MyEyeDr.
• Perform other duties, as assigned.

Requirements

• Must be a State Board Certified Licensed Dispensing Optician.
• AA or BA/BS in a related field is desirable.
• 2-5 years of related eyewear experience within a similar office environment.
• Demonstrated success in a retail or office environment addressing a broad spectrum of customer requirements and preferences.
• Strong comfort level with optical and lens-related concerns.
• Ability to actively oversee, understand, and describe multiple prescriptions daily.
• Demonstrated ability to establish positive patient rapport and build relationships to encourage repeat customer trends.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast-paced, entrepreneurial environment.
• Ability to multi-task, set priorities, and ensure patient commitments/deadlines are met.
• Proficiency in the utilization of automated equipment and systems standard to the optometry industry.

Benefits

• Grow and develop your career through role-specific training programs.
• Opportunity to earn bonuses and commission (role-specific).
• Comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance, and more.
• Vision coverage and associate discounts on products.
• 401(k) with competitive company match.
• Accrue PTO and paid holidays from day one.