Licensed Customer Service Representative

Why Consider This Job Opportunity

Salary up to $75,600 annually
Cumulative health, life, and financial wellbeing benefits package
Opportunity for career advancement and growth within the organization
Flexible paid vacation, company-paid holidays, and paid parental leave
Access to wellness programs, including mental health resources and fitness discounts
Work remotely from anywhere within the United States

What To Expect (Job Responsibilities)

• Answer incoming calls and respond to customer inquiries regarding policies and billing
• Process customer requests in compliance with assigned authority and document files accurately
• Manage a large volume of inbound and outbound calls while maintaining service levels
• Interface with team members and management to address customer service issues
• Recognize when to refer callers to underwriters and do so in a timely manner

What Is Required (Qualifications)

• One or more active licenses in Property & Casualty
• Minimum of 2 years of customer service experience in a call center environment
• Strong attention to detail and good decision-making skills
• High school diploma or general education degree (GED)
• 2+ years of experience and/or training in Property and Casualty Insurance

How To Stand Out (Preferred Qualifications)

• Experience with homeowners' insurance preferred
• Bilingual in Spanish preferred
• Insurance experience with an insurance agency or direct carrier