License Managed Services Director

What You'll Do

Avalara’s License Managed Services business is scaling in complexity, volume of license and registration filing, and customer experience expectations. This role exists to ensure License Managed Services grows with filing requirement discipline and AI-enabled workflows, rather than linear headcount expansion.

About the Role

The License Managed Services Director serves as the executive-level subject matter authority on business license compliance, advising on clear service boundaries, influencing automation strategy, and strengthening regulatory decision quality. This role enables durable revenue, risk reduction, improved unit economics, and scalable service design aligned to Avalara’s AI-first direction.

Responsibilities

• Raise decision quality across Sales, Product, and Operations by providing authoritative regulatory judgment and simplifying complex licensing environments into defensible, scalable models.
• Builds customer trust and retention by ensuring consistent, expert-backed compliance guidance, reducing surprises, and aligning service expectations with operational reality.
• Increases talent density by improving clarity, accountability, and execution rigor in how license compliance is defined and delivered.
• Own interpretation of multi-jurisdictional licensing requirements and define clear compliance standards within Avalara’s service model.
• Increase win rates and deal confidence in complex License Managed Services engagements by serving as executive-level compliance authority.
• Improve operation efficiencies by identifying automation opportunities, standardizing high-volume scenarios, and eliminating work that should not require human judgment.
• Influence product roadmap and automation investments using regulatory expertise and data-backed risk analysis.
• Raise cross-functional performance standards through disciplined decision frameworks and simplification of regulatory complexity.

What You’ll Need to Be Successful

• B.S. in Computer Science, Engineering, Tax, Finance, Accounting, or a related technical or regulatory discipline.
• 10+ years of relevant experience in business licensing, regulatory compliance, managed services, or advisory roles aligned to enterprise-scale environments.
• Deep, hands-on expertise interpreting complex multi-jurisdictional licensing requirements.
• Demonstrated experience influencing service design, product direction, or go-to-market strategy through subject matter expertise.
• Proven ability to operate as a senior individual contributor with strong executive presence, ownership, and judgment.
• Demonstrated applied AI experience with measurable business impact tied to efficiency, revenue, customer experience, or risk reduction.

Bar Raiser Expectations

• Raise decision quality across Sales, Product, and Operations through clear, defensible regulatory frameworks.
• Improve service design and execution by simplifying complexity and introducing scalable, repeatable approaches.
• Increase team capability by setting high standards for judgment, accountability, and clarity in compliance decisions.
• Reduce ambiguity and inconsistency in how licensing requirements are interpreted and operationalized.
• Influence cross-functional outcomes by bringing structured thinking and strong regulatory expertise into key decisions.
• Leave systems, processes, and teams stronger by improving how compliance is defined, delivered, and scaled.
• Apply AI to regulatory interpretation, service design, and scalability decisions.
• Quantify measurable impact such as time saved, reduction in manual reviews, improved risk detection, or enhanced decision accuracy.
• Apply responsible AI governance standards when influencing regulatory interpretations or customer compliance outcomes.

Avalara’s Commitment to Diversity, Equity, and Inclusion

• We are an equal opportunity employer.
• We support diversity, equity, and inclusion, and are committed to integrating them into our business practices and organizational culture.
• We have multiple employee-run resource groups, each with senior leadership and exec sponsorship.