Director, Managed Services

The Director, Managed Services role is seeking a leader with a minimum of 5 years of experience in an Application Manager role or a similar leadership position within healthcare IT. Previous experience managing EHR application teams, with expertise in implementation, optimization, and managed services environments is preferred. Current application certifications, such as Epic Ambulatory, are required.

About the Role

You will lead strategic initiatives, oversee service delivery, and ensure operational excellence across multiple client engagements. Working closely with executive stakeholders, sales teams, and technical leaders, you will help drive business growth while optimizing team performance and financial outcomes.

Requirements

• Minimum of 5 years of experience in an Application Manager role or a similar leadership position within healthcare IT.
• Previous experience managing EHR application teams, with expertise in implementation, optimization, and managed services environments preferred.
• Current application certification, such as Epic Ambulatory or an equivalent EHR certification.
• Strong leadership experience overseeing large-scale digital transformation projects and driving operational strategy.
• Demonstrated success supporting the sales lifecycle, including opportunity identification, proposal development, client presentations, and contract execution.
• Solid understanding of budgeting, financial performance management, capacity planning, and resource utilization.
• Experience with healthcare IT project management methodologies, Agile practices, and project management tools such as Microsoft Planner.
• Excellent analytical, communication, and executive presentation skills, with the ability to identify risks, implement corrective actions, and lead organizational change initiatives.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Benefits

• Competitive base salary ranging from $140,000 to $170,000 USD, depending on experience, qualifications, and location.
• Eligibility for performance-based bonuses and additional financial incentives.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement savings plan.
• Flexible paid time off.
• Comprehensive employee benefits package.
• Opportunity to work with executive healthcare leaders on impactful digital transformation initiatives.
• Approximately 25% travel required.
• Occasional after-hours, weekend, or holiday work may be required based on business needs.