Director, Managed Services

About the role

Cox Automotive is one of the world's largest providers of automotive products and services, transforming the way the world buys, sells, owns, and uses vehicles. We are seeking a Director to lead a significant part of Managed Services, serving a large base of dealer clients. The role involves shaping how AI and automation change the way the team works, one of the biggest questions in front of this organization.

Responsibilities

• Take initiative and drive outcomes
• Lead strategy, execution, and performance for your service lines
• Translate organizational strategy into operating plans with clear milestones, and hold yourself and your teams to them
• Identify problems early, make decisions, and move
• Continuously assess market demand, client needs, and competitive dynamics to evolve offerings before they fall behind
• Put dealers first
• Ensure every service line delivers measurable value to dealers
• Lead resolution of complex dealer escalations
• Drive a culture where the team thinks about dealer outcomes before internal convenience
• Use dealer feedback and performance data to shape how services evolve
• Hold people accountable
• Set clear expectations for every team and every leader
• Create and maintain operational rigor across internal workflows
• Create transparency around performance so problems surface early and wins get recognized
• Address underperformance directly and coach through it
• Work across the organization
• Partner with Performance Management, Sales, Product, Marketing, HR, and other Managed Services teams
• Serve as a trusted operational partner for Enterprise and OEM stakeholders, aligning service delivery with commercial goals and brand standards
• Collaborate with Sales and dealer-facing account teams on new business, expansions, renewals, and strategic accounts
• Navigate competing priorities across stakeholders without losing focus on service quality
• Lead large, distributed teams
• Lead multiple people leaders and individual contributors across Managed Services
• Create clarity around roles and decision rights so the team can execute without bottlenecks
• Foster a culture of ownership, collaboration, and growth
• Embrace AI, Automation, And What Comes Next
• Drive efficiency and scale through AI enablement, workflow automation, and process refinement
• Identify opportunities to reduce manual effort, increase throughput, and improve quality through automation and process improvement
• Bring a growth mindset to every challenge

Required experience

• Bachelor's degree and 10 years' experience in operations, digital services, or marketing services leadership
• 5+ years in a people leadership role, including direct experience leading and developing other people leaders, not solely individual contributors
• Experience owning outcomes across multiple functions or service lines, not a single function
• Track record of taking initiative and driving outcomes
• Proven ability to hold teams accountable while building a culture people want to be part of
• Experience managing competing stakeholder priorities with limited resources
• Direct ownership of an operating budget or OPEX line, including resourcing decisions and cost management
• Hands-on experience with workflow automation, AI tools, or digital transformation initiatives

Preferred Qualifications

• Experience within a managed services or marketing agency model
• Experience applying AI and automation to improve service delivery, including workflow efficiency, quality, and governance at scale
• Background in automotive
• Experience managing large-scale operations serving hundreds or thousands of client accounts simultaneously

What's In It for You?

• A competitive salary and top-notch bonus/incentive plans
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules
• Comprehensive healthcare, with multiple options for individuals and families
• Generous 401(k) retirement plans with company match
• Professional development and continuing education opportunities
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance
• Extra perks like pet insurance, employee discounts and much more

Compensation

The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits

• Flexible vacation policy
• Seven paid holidays throughout the calendar year
• Up to 160 hours of paid wellness annually for their own wellness or that of family members
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave