License Bureau Clerk
Job Duties
Affords assistance with driver's license applications, including REAL ID and Enhanced Driver's Licenses, verifies required documentation, and ensures compliance with state requirements.
Processes motor vehicle transactions, including titles, duplicate titles, personalized plates, duplicate plates, lien releases, odometer statements, inspections, reconstructions, and other related transactions.
Issues vehicle license plates, registration stickers, permits, receipts, and processes weight and registration class changes.
Reviews and processes registration and titling documentation submitted by automotive dealers.
Issues permits and decals for recreational vehicles, including boats, snowmobiles, all-terrain vehicles (ATVs), and off-road vehicles.
Collections fees, accurately enters transaction information into computerized licensing and point-of-sale systems, and processes customer payments.
Reconciles daily financial transactions and prepares required reports in accordance with state and county procedures.
Provides customer service by answering questions and assisting customers in person and by telephone while maintaining compliance with state and federal data privacy requirements.
Maintains accurate records, files, reports, and documentation related to licensing and registration transactions.
Qualifications
- High school diploma or GED
- Advanced training and experience in office procedures, customer service, cash handling, or related work preferred
- Must obtain Minnesota Title Clerk Certification within one (1) year of employment
- Must successfully pass a background study
Supplemental Information
- Knowledge: Customer service principles and practices; Office procedures, recordkeeping, and filing systems; Cash handling and basic accounting principles; State laws, regulations, policies, and procedures related to motor vehicle registration and driver's licensing; Data privacy laws and confidentiality requirements; Computers, point-of-sale systems, and related software applications; General office equipment and business practices.
Skills
- Providing professional and courteous customer service in a fast-paced public environment
- Reading, reviewing, and verifying legal documents for accuracy and completeness
- Accurately entering and maintaining large volumes of data
- Handling financial transactions and balancing daily receipts
- Maintaining organized records and documentation
- Applying state policies, procedures, and regulations to licensing and registration transactions
- Operating computers, point-of-sale systems, and standard office equipment
- Utilizing strong communication and interpersonal skills to interact effectively with coworkers, supervisors, government agencies, dealers, and the general public
- Working independently while managing multiple priorities with attention to detail
Physical Requirements
- Work is primarily conducted in an office environment with frequent interaction with the public at a service counter
- Ability to sit or stand for extended periods while processing customer transactions
- Ability to perform repetitive hand and finger movements associated with keyboarding and document processing
- Ability to bend, reach, twist, kneel, and perform other routine office movements
- Ability to lift and carry items weighing up to 40 pounds
- Visual acuity sufficient to read detailed documents and verify identification and legal paperwork
- Regular working hours are Monday through Friday during normal business hours, with occasional schedule adjustments as needed to meet operational needs.
Supplemental Information
- Kandiyohi County is an Equal Opportunity Employer.
- Kandiyohi County offers a complete benefits package to full-time employees including health, dental, vision, PERA retirement, 457(b) deferred compensation plan, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick/ESST leave.
- Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.