Licensing and Compliance Clerk

About the role

The Licensing and Compliance Clerk serves as the primary point of contact for constituents of the Auto Dealer Services Division (ADSD). In this role, you will assist with dealer license applications, license plates, and general licensing inquiries. You will communicate directly with dealers and constituents to guide them through licensing processes, provide answers to their questions, log and route dealer complaints, and support the distribution of ADSD mail. You will also ensure that all required fees are received, recorded, and applied accurately.

Responsibilities

• Independent Queue Management: Manage your daily work queue with minimal supervision to keep processes moving forward.
• Compliance Review: Ensure dealers comply with Indiana law by carefully and timely reviewing:
  • License applications and renewals: Process incoming new dealer applications and renewals, reviewing details, marking filing appropriately.
  • Bond and insurance updates: Review bond and insurance coverages to ensure all dealers remain active and compliant.
  • Various License Requests: Process various updates to existing licenses, such as changes of location, business name, ownership, entity updates, additional plate requests, and off-site sales requests.
• Customer Service: Responsive Communication: Provide helpful customer service in all daily communications. Respond to inquiries and dealer phone calls, emails, and faxes within a friendly 24-hour window.
• Tier 2 Support: Act as the next level of support for our call center (Netfor) when inquiries need to be escalated to a specialist.
• Office Operations: Assisting at front window. Perform general administrative tasks like scanning, copying, faxing, and filing, while operating and maintaining our office equipment and supplies.
• Helpful Referrals: Quickly identify when assistance is needed by another state or county agency and guide dealers and constituents to the right place.
• Payment Processing: Securely and accurately process check and credit/debit card payments.

Qualifications

• A high school diploma or equivalent required.
• Post-secondary education or relevant professional experience preferred.
• Bilingual in English and Spanish is preferred.
• Ability to clearly and effectively communicate ideas, issues, and system bugs to management.
• Strong organizational and time-management skills, with a proven ability to prioritize daily tasks.
• A cooperative team player dedicated to collaborating with colleagues to achieve departmental goals.
• Willingness to assist team members and support various office functions as needed.
• Maintains a respectful, considerate, and professional demeanor with all colleagues, dealers and constituents.
• Able to perform essential functions with or without reasonable accommodation.

Benefits

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans.
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards.
• Health savings account, which includes bi-weekly state contribution.
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match.
• Two (2) fully-funded pension plan options.
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Cumulative 180 hours of paid vacation, personal, and sick leave time off.
• 12 paid holidays, 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program that allows for covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free Parking for most positions.
• Free LinkedIn Learning access.

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role.