Library Service Associate - Pamperin FT

Library Service Associates connect customers to library resources, services, and programs. They work under the general supervision of Librarians and Managers.

Schedule

• Mondays - Fridays: 8:45 am - 5:15 pm
• Rotating Saturdays: 9:15 am - 4:15 pm

Responsibilities

• Assist customers with using the Library:
  • Greet customers in a friendly and professional manner
  • Meet customers' needs for information by answering basic research questions and locating appropriate library resources, providing referrals when necessary
  • Recommend materials based on customer preferences and knowledge of the collection
  • Assist customers in finding specific items on shelves
  • Perform customer service for library accounts, as well as checking materials in and out
  • Provide help with library technology such as public computers, the Library catalog, and digital resources
• Conduct the day-to-day operations of a department or branch:
  • Monitor and appropriately address behavior issues to provide a safe and welcoming environment for all customers
  • Maintain a pleasant, inviting environment in the Library by creating displays and signage
  • Maintain orderly and attractive collections and withdraw items as appropriate
  • Assist with training and monitoring the work of other Library employees and volunteers
  • Submit statistics and other reports of library services
• Support the mission and strategic goals of the Library:
  • Develop, promote, and implement events and programs under the guidance of manager and provide programming support for other Library employees
  • Implement system-wide programs such as annual summer reading programs
  • Promote library programs, resources, and services to customers
  • Assist with large-scale projects and events
  • Serve on system-wide committees as assigned or required
  • Attend and participate in staff and departmental meetings, as well as training sessions
  • Recruit and coordinate the work of library volunteers
• Perform other related duties as needed or assigned

Requirements

• Demonstrate basic knowledge of library operations, services, and materials
• Effectively administer Brown County Library policies and procedures
• Assess users' needs and provide consistently exceptional customer service
• Complete closing duties, including clearing and securing the building
• Identify problems and take action to develop appropriate solutions, or refer to a supervisor when necessary
• Make presentations to varying sized groups of youth and adults
• Effectively coordinate and direct the work of others
• Maintain a calm demeanor under stressful or unsettling circumstances
• Demonstrate strong verbal and written communication skills
• Perform accurate cash handling and create deposits
• Represent the Library in a responsible, professional, and trustworthy manner
• Establish and maintain cooperative and courteous working relationships with staff and the public
• Work independently with minimal supervision
• Appropriately multitask and prioritize
• Work efficiently while paying close attention to detail
• Follow detailed verbal and written instructions
• Meet the flexible scheduling needs of the Library
• Adapt to changes in the work environment
• Effectively use general office equipment and software, including computer, printer, photocopier, telephone, cash drawer, audio-visual equipment, word processing, and email
• Demonstrate proficient technology skills, including but not limited to working with library-specific software and databases, and efficient use of the Automated Materials Handling system