Library Associate - Children Services

About the role

The Pima County Public Library is seeking Library Associates for multiple locations to support children's services within the library. Key responsibilities include delivering engaging programs, assisting with circulation services, and providing excellent customer service.

Responsibilities

• Evaluates branch compliance with applicable federal, state, County, and related laws
• Prepares and presents evidence-based educational programs and outreach services aligned with the department’s strategic directions and core values
• Coordinates and participates in internal and external services such as accounting, payroll, IT, scheduling, personnel, outreach, and library programming
• Supervises, schedules, and trains volunteers, and assumes temporary supervisory responsibility in the absence of senior staff
• Utilizes conflict management skills to de-escalate and address unexpected problems or potentially volatile situations, completing associated documentation
• Provides customer service to diverse members of the public including vulnerable individuals and non-English speakers
• Affords assistance to professional staff with collection maintenance, material selection, and bibliographic research following professional standards
• Participates in committee meetings and continuing education to incorporate current best practices in children’s, youth, or adult services
• Affords assistance in creating schedules, preparing reports, maintaining records, managing inventories, processing ILL requests, resolving invoice discrepancies, and handling money transactions
• Coordinates unit activity with other departmental units, County departments, and outside agencies
• Creates and maintains databases, compiles and analyzes data, and produces reports using automated information systems
• Manages library social media accounts and communicates updates to the public

Requirements

• High school diploma or GED certificate AND three years of customer service experience assisting the public
• One year with Pima County in a Library Technical Assistant or closely related position as determined by the department head at the time of recruitment

Qualifications

• Minimum one (1) year customer service experience
• Minimum one (1) year experience working with children
• Minimum one (1) year experience preparing or presenting educational programs or outreach services
• Minimum two (2) years technology experience (email, eBooks, Microsoft Office Suite, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs)

Skills

Not specified

Benefits

Not specified

Pay

$20.72 - $27.97 per hour

Schedule

Rotating shifts, including nights and weekends