Library Assistant, Campbell Library

About the role

Contributes to all areas of Campbell Library Public Services, including the In-person Service Point, Virtual Service Point, Exhibits planning, Lending/Borrowing, and tabling/outreach at events across campus. Provides exemplary customer service in all interactions with patrons, upholds building procedures and policies, including opening/closing routines and emergency protocols. Assists with stack maintenance, including shelving library materials, examining the collection for book condition, and shifting/inventorying the collection. Other duties as assigned.

Responsibilities

• Assists with the fulfillment of lending and borrowing requests via Interlibrary Loan systems
• Staffs the In-person & Virtual Service Points as assigned, providing exemplary customer service to all patrons in all modalities
• Follows building procedures for opening/closing, entrance policies, and emergency protocols
• Staffs tabling/outreach events across campus, representing Campbell Library’s services and collections
• Shifts and maintains physical collections throughout Campbell Library
• Provides tours of library facilities
• Assists in the preparation of library materials for display, exhibits, and library programs
• Collaborates on broad Campbell Library projects to support other departments as needed
• Participates in the gathering of usage information
• Contributes to the planning of library events and activities
• Conveys unmet patron needs, emerging trends, and new ideas to their supervisor, ensuring they have the insight needed to make informed decisions and anticipate future needs

Requirements

• High School Diploma

Qualifications

Preferred:

• At least 2 years of library experience in a public services capacity
• Understanding of common academic library collections
• Experience with key library systems and software (e.g. Alma, ServiceNow, Illiad, ReShare)
• Experience with common productivity software (e.g. Microsoft Office Suite, Google Suite)
• Experience working with a wide variety of collaborators on projects
• Ability to engage with all members of a diverse community in-person and through writing
• Ability to manage multiple projects, prioritizing work, and meet deadlines both independently and as part of a team, often with frequent service need interruptions
• Ability to follow, implement, and enforce a broad range of policies, procedures, and local practices
• Experience designing and mounting exhibits
• Excellent communication and presentation skills

Schedule

This position may require evening, late-night hours, and/or weekend hours. Working days may change throughout the academic calendar and may require participation in campus events and outreach activities outside typical working hours.

Typical Work Hours: (subject to change to meet operational needs)

• Sunday 10am - 5:30pm
• Monday – Thursday 7am - 2:30pm
• Tuesday-Thursday 5pm – 12:15am
• Friday 1pm – 8:15pm
• Saturday 10am – 7:15pm

Pay

Annual base salary range: CWA: Range 9, Step 2 ($41,070) to Step 4 ($44,494).

Benefits

• Comprehensive NJ State health, dental, and retirement benefits
• Extensive accrued time off and paid holidays
• Tuition reimbursement for employee, spouse, and dependents to attend Rowan University, Glassboro (undergraduate degrees only for spouse and dependents)

For more detailed information, visit: Rowan University Benefits.