Liaison - Patient Trays Meals Delivery - Part Time - Shift Vary

Core Responsibilities And Essential Functions

• Ensures the Safety of Patients and Team Members (according to Hazard Analysis Critical Control Points (HACCP) and County Health Department Guidelines)
• Washes hands frequently and appropriately wears gloves.
• Performs hand hygiene upon entering and exiting patient rooms.
• Follows infection prevention practices, including personal hygiene expectations (i.e., fingernail length and finish).
• Reports potential risks.
• Maintains all work areas in a clean and organized manner; free of spills and fall hazards.
• Delivers patient trays and verifies patient identity using two patient identifiers.
• Verifies menu selections are accurate & compliant with diet order; seeks approval or clarification of diet compliancy from Patient Meal Services Leadership and/or Clinical Dietitian.
• Escalates food allergy and diet consistency concerns to Patient Meal Services Leadership and/or Clinical Dietitian.
• Promptly reports adverse food reactions and outside food consumption by patients.
• Markseters food and/or equipment temperatures as applicable; immediately correcting/escalating out of range occurrences.
• Stores food and/or supplies using proper labeling, dating and rotation methods.
• Operates equipment according to all safety guidelines and escalates any unsafe conditions (i.e., frayed electrical cords).
• Uses IT equipment appropriately and protects confidential information including passwords.
• Ensures Positive Service Outcomes
• Fulfills department work schedule (including weekends and holidays) and arrives at the work station prior to task start time.
• Sets up, maintains, and breaks down workstation according to area requirements.
• Follows written and verbal instructions and station responsibilities with accuracy and attention to detail.
• Completes area checklists and forms, as assigned.
• Operates and cares for equipment according to manufacturers and area specific guidelines.
• Remains flexible to support other team members across the department to achieve desired service outcomes.
• Assists patients with menu selections, including but not limited to food preferences, allergies and other diet information in a timely manner.
• Enters menu selections in the nutrition service software accurately and in a timely manner.
• Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys.
• Delivers meals to patients that meet their needs according to their cultural, spiritual, ethnic and age-specific considerations.
• Obtains additional items for patient meal trays, either left off or added on by the patient, as appropriate with diet order.
• Seeks approval for non-compliant meal requests.
• Delivers meals to patients throughout the day.
• Retrieves dirty trays from patient rooms and assists with soiled meal tray carts on patient floors.
• Prepares and delivers snacks to various units across the hospital.
• Performs department duties to include, but not limited to: Dish room, rolling silverware, floor stock replenishment, supplies requisitions, break room and general clean up.
• Intervenes and resolves customer service issues as necessary; uses judgment to escalate customer service concerns to supervisor to ensure effective customer service recovery.
• Engages in Efforts to Create a World Class Work Environment
• Follows work areas uniform specifications, i.e., clothing and shoes are neat and clean.
• Collaborates with team members and Leadership to meet the goals and objectives of the Department and Hospital.
• Communicates in a respectful manner and in terms that are clear and concise.
• Respects the cultural traditions of team members and customers.
• Maintains competency in nutrition service software utilized for patient meal services.
• Performs other duties as assigned

Required Minimum Education

High School Diploma

Required Minimum Experience

Hospital food service experience and customer service experience