Liaison - Patient Meals Delivery - Part Time - 12:00 p.m. - 8:30 p.m.

About the Role

This part-time liaison position reports directly to food and nutrition management. The role involves entering meal preferences within the scope of diet restrictions and delivering meals to patients in a professional, courteous, and efficient manner. You will confirm the accuracy of trays against patient orders, ensure correct delivery using two patient identifiers, and represent the hospital and department professionally.

Responsibilities

• Ensures the safety of patients and team members by adhering to Hazard Analysis Critical Control Points (HACCP) and County Health Department guidelines.
• Washes hands frequently, wears gloves appropriately, and performs hand hygiene upon entering and exiting patient rooms.
• Follows infection prevention practices, including personal hygiene expectations, and reports potential risks.
• Maintains clean and organized work areas, free of spills and fall hazards.
• Delivers patient trays and verifies patient identity using two patient identifiers.
• Verifies menu selections for accuracy and compliance with diet orders; seeks approval or clarification from leadership or clinical dietitians as needed.
• Escalates food allergy and diet consistency concerns to leadership or clinical dietitians.
• Monitors and records food and equipment temperatures; corrects or escalates out-of-range occurrences immediately.
• Stores food and supplies using proper labeling, dating, and rotation methods.
• Operates equipment according to safety guidelines and reports unsafe conditions.
• Uses IT equipment appropriately and protects confidential information.
• Follows the department work schedule, including weekends and holidays, and arrives at the workstation on time.
• Sets up, maintains, and breaks down workstations according to area requirements.
• Assists patients with menu selections, considering food preferences, allergies, and diet information.
• Enters menu selections accurately and timely into the nutrition service software.
• Verifies patient satisfaction with meals and conducts internal patient satisfaction surveys.
• Delivers meals that meet cultural, spiritual, ethnic, and age-specific needs.
• Obtains additional items for patient meal trays as appropriate with diet orders.
• Retrieves dirty trays from patient rooms and assists with soiled meal tray carts.
• Prepares and delivers snacks to various units across the hospital.
• Performs department duties such as dish room tasks, rolling silverware, floor stock replenishment, and general cleanup.
• Resolves customer service issues and escalates concerns to supervisors as needed.
• Follows uniform specifications and maintains a neat and clean appearance.
• Collaborates with team members and leadership to meet department and hospital goals.
• Communicates respectfully and clearly with team members and customers.
• Maintains competency in nutrition service software used for patient meal services.
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Requirements

• High School Diploma or GED (required).
• Hospital food service experience and customer service experience (preferred).

Skills

• Outstanding interpersonal skills to work well with others.
• Basic knowledge of modified diets.
• Adequate phone skills for interacting with internal and external customers.
• Ability to perform duties in a busy environment.
• Proficiency in written and oral English communication.
• Ability to maintain a positive attitude in all customer and patient interactions.

Schedule

Part-time, 12:00 p.m. - 8:30 p.m. (evening shift).