Liability Claims Adjuster – Foodborne Illness & Product Liability - Remote

Build your career with purpose at CCMSI, the largest privately-owned Third Party Administrator (TPA). We partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.

About the role

The Liability Claims Adjuster – Foodborne Illness & Product Liability is responsible for the investigation, evaluation, negotiation, and resolution of General Liability, Bodily Injury, and Product Liability claims within a dedicated national account program. This role focuses on claims arising from foodborne illness, food contamination, product liability, and product recall events, requiring strong investigative skills, sound liability analysis, and exceptional customer service. The successful candidate will manage a high-volume inventory of approximately 200 claims while conducting liability and causation investigations, reviewing medical documentation, evaluating damages, establishing reserves, and resolving attorney-represented claims.

Responsibilities

• Investigate, evaluate, and adjust General Liability, Bodily Injury, and Product Liability claims from assignment through resolution
• Conduct liability and causation investigations involving foodborne illness and contamination allegations
• Gather and analyze claim documentation, witness statements, incident reports, medical records, and supporting evidence
• Review and evaluate coverage, liability, damages, and exposure
• Establish and maintain accurate reserves based on claim development and exposure analysis
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Manage attorney-represented and litigated files throughout the claim lifecycle
• Coordinate with defense counsel, experts, consultants, and vendors as needed
• Monitor and pursue subrogation opportunities when appropriate
• Maintain timely diary management and claim documentation
• Prepare claim reports, reserve recommendations, and client communications
• Deliver responsive, professional service while maintaining compliance with Corporate Claim Standards and client-specific handling instructions

Requirements

• Active Adjuster License or Designated Home State (DHS) License required
• Minimum 3 years of General Liability and Bodily Injury claims handling experience
• Experience managing claims from investigation through final resolution
• Strong liability investigation and causation analysis skills
• Experience reviewing and evaluating medical records
• Experience establishing reserves and negotiating settlements
• Experience handling attorney-represented liability claims
• Strong written and verbal communication skills
• Effective diary management and organizational abilities
• Ability to independently manage a high-volume inventory
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications
• Reliable attendance during established business hours

Preferred Qualifications

• Foodborne illness claim experience
• Food contamination claim experience
• Product liability claim experience
• Product recall claim experience
• Litigation management experience
• Multi-jurisdictional claim handling experience
• Prior TPA experience
• Experience handling complex bodily injury claims

Benefits

• Fully remote work environment
• 4 weeks paid time off (accrued according to company policy) plus 10 paid holidays
• Comprehensive Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Employee-owned culture
• Career development and advancement opportunities

Pay

Salary Range: $65,000 – $75,000 annually. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

Core Values

• Lead with transparency: We build trust by being open and listening intently in every interaction.
• Perform with integrity: We choose the right path, even when it is hard.
• Chase excellence: We set the bar high and measure our success. What gets measured gets done.
• Own the outcome: Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together: Our greatest victories come when our clients succeed. We don’t just work together—we grow together.