Auto Liability & Bodily Injury Claims Adjuster (Remote)

Job Summary

The Multi-Line Claim Representative II is responsible for the investigation, evaluation, negotiation, and adjustment of assigned auto liability, bodily injury, and property damage claims within a multi-account environment. This role manages claims from assignment through resolution while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws.

Responsibilities

• Investigate, evaluate, and adjust auto liability, bodily injury, and property damage claims in accordance with Corporate Claim Standards and client-specific requirements
• Manage claims from assignment through resolution, including represented and non-represented bodily injury claims
• Conduct liability investigations and determine appropriate claim strategies
• Evaluate medical records, bills, repair estimates, legal documentation, and other claim-related expenses
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Authorize claim payments within established authority
• Cook with defense counsel and vendors when appropriate
• Identify and pursue subrogation opportunities
• Maintain timely and accurate claim documentation and diary management
• Prepare claim reports, reserve analyses, and client communications as needed
• Monitor files in accordance with service commitments and client expectations
• Deliver responsive, high-quality service to clients and other stakeholders

Qualifications

• 5–10 years of claims handling experience or equivalent education and proven claim handling performance
• Strong experience handling auto liability and bodily injury claims
• Experience evaluating and negotiating both represented and non-represented bodily injury claims
• Experience handling first-party and third-party auto liability claims
• Ability to independently manage a caseload of approximately 125 claims
• Strong liability investigation, negotiation, and claim resolution skills
• Proven ability to make sound liability and settlement decisions with minimal supervision
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Active adjuster license in home state or designated home state required
• Ability to obtain and maintain additional licenses as required
• Reliable, predictable attendance during assigned business hours

Preferred Qualifications

• Municipality or public entity claims experience
• Experience handling claims involving cities, counties, school districts, or other governmental entities
• Litigation exposure and defense counsel management experience
• Prior TPA experience
• Bilingual (Spanish) proficiency is a plus but not required