Liability Adjuster II

About the Role

At AssuranceAmerica, claims is more than resolving accidents—it's helping people move forward after the unexpected. As a Liability Adjuster II, you'll investigate claims, make informed decisions, negotiate fair outcomes, and guide customers through one of the most important moments they'll have with our company. This is a Miami-based position.

Why AssuranceAmerica? We're large enough to offer opportunity, yet small enough for your contributions to make a real impact. Here, you'll find meaningful work that challenges you every day, leaders who invest in your development, and opportunities to expand your technical and leadership skills. Join a collaborative team that celebrates success and supports one another, and be part of a company committed to giving back through our Generous Policy, directing 5% of our earnings to organizations fighting homelessness.

Responsibilities

• Manage your own portfolio of auto liability claims from first notice of loss through resolution while delivering an exceptional customer experience.
• Investigate automobile accidents by gathering facts and reviewing evidence.
• Interview insureds, claimants, witnesses, and other involved parties.
• Evaluate coverage, liability, damages, and potential injury exposure.
• Make sound claim decisions based on policy language and the facts of each loss.
• Negotiate fair and timely claim settlements.
• Manage claim reserves and maintain accurate claim documentation.
• Identify complex claim issues and collaborate with internal partners when needed.
• Deliver clear, timely communication that builds trust with customers.
• Balance quality, productivity, and customer service while managing an active caseload.
• Continue developing your claims expertise through coaching, training, and ongoing professional development.

Requirements

• At least one year of automobile claims handling experience.
• Strong communication skills with customers and business partners.
• Ability to make thoughtful decisions based on facts and policy language.
• Organizational skills to manage multiple priorities.
• Ownership of your work and follow-through.
• Thrive in a collaborative, fast-paced environment.
• Commitment to continuous learning and professional growth.

Preferred Qualifications

• Bachelor's degree or equivalent experience.
• Experience handling non-standard automobile claims.
• Adjuster's license or the ability to obtain one, where required.
• Spanish-English bilingual skills.

Benefits

• Competitive compensation.
• Medical, dental, and vision coverage.
• Company-paid life insurance and disability benefits.
• 401(k) with a 100% company match on the first 4% of eligible contributions.
• Paid time off, volunteer time off, parental leave, and company holidays.
• Annual learning reimbursement to support your professional development.
• Employee Assistance Program and wellness resources.
• Team events that strengthen relationships and celebrate success.