LHCSA Staffing Specialist I (Albany, NY / Hybrid)

About the Role

FreedomCare is a healthcare company innovating and revolutionizing home care delivery. As the largest consumer-directed home care agency in New York State, we focus on bringing dignity and support to patients and caregivers. We are seeking a LHCSA Staffing Specialist for our Licensed Home Care team in Albany, NY. This is an in-office role with daily travel required to our Albany FreedomCare office.

Responsibilities

• Work with patients, caregivers, and nurses to ensure HHA coverage for patients’ needs.
• Pair caregivers and patients thoughtfully to ensure the best fit possible.
• Ensure caregivers provide the compassionate care plan developed by our nursing department.
• Collaborate with the HHA recruiter to find and select high-quality home health aides.
• Maintain HHA compliance with regulatory requirements.
• Maintain files and records related to scheduling HHAs, including hours scheduled/worked, administrative records, and client rosters.
• Support business processes to improve and streamline operations for a seamless, service-oriented experience.

Requirements

• 2+ years in a similar role.
• Experience in a LHCSA preferred; previous medical experience a plus.
• HHA Exchange software experience strongly preferred.
• Ability to think creatively and proactively to solve problems and improve processes.
• Proven exceptional customer service skills; excellent written and verbal communication skills.
• Proficient computer and phone knowledge; comfortable with technology.
• Poise and patience when dealing with customers, both internal and external.
• Bilingual in Spanish or other languages is a plus.

Nice-to-Haves

• 2+ years of customer service experience within a homecare agency.
• Bilingual in Spanish or other languages.

Benefits

• Competitive compensation.
• Medical benefits.
• Retirement plans.
• Wellness programs.
• Fun company events.
• Ongoing learning opportunities to grow your career.

Pay

The base pay range for this role is $20.00 to $23.00 per hour at the commencement of your first year of employment. Compensation decisions depend on factors such as skill set, years of relevant experience, education, location, and licensure/certifications.