Administrative Assistant 1/Trainee 1/2, Albany (NY HELPS)

Duties Description

Monitor shared mailbox, answer incoming calls, assist with scheduling of trainings, manage training room calendars, provide exceptional customer service via email, phone, and in-person to support training department; Provide technical support in training rooms.

Minimum Qualifications

• Administrative Assistant Trainee 1: Six months of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training at the Trainee 1, you will automatically advance to Trainee 2.
• Administrative Assistant Trainee 2: One year of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration. To be advanced to the full performance level of this title you must successfully complete a set training and development program. Upon satisfactory completion of the 12-month training as a Trainee 2 you will advance to the full level of this title without further examination.
• Administrative Assistant 1: Two years of experience in administrative support, which includes use of office software (e.g., email, word processing), provision of customer service, business writing, and/or office administration.
• Substitution: Certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.
• OR: New York State Department of Labor employee with one year of permanent competitive service as an Office Assistant 1 (Keyboarding) or Office Assistant 1 (Keyboarding) (Spanish Language).
• OR: New York State Department of Labor employee with one year of permanent competitive service as an Office Assistant 2 (Keyboarding) or Office Assistant 2 (Keyboarding) (Spanish Language).
• Substitution: Certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

Competitive Minimum Qualifications

• Subsequent 55 B/C Qualifications: A subsequent 55b/c appointment may be considered if you have one year of permanent or contingent-permanent service in a Grade 6 or higher determined to be similar by Civil Service and have a current Civil Service 55b/c approval letter.
• Reassignment Qualifications: Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in an Administrative Assistant 1/Trainee 1/2; if you have less than one year, you must be reachable on the current Administrative Assistant 1/Trainee 1/2 eligible list for this location, if one exists.
• 70.1 Transfer Qualifications: One year of permanent or contingent-permanent as a Grade 6 or higher determined to be similar by Civil Service.

Preferred Qualifications

• Ability to initiate and maintain relationships across a diverse set of stakeholders.
• Strong attention to detail and exceptional organizational skills.
• Proficient writing abilities in a professional context.
• Tech-savvy, with experience in MS Word, Excel, Outlook, and virtual communication platforms (such as Zoom and Teams).
• Familiarity with the Statewide Learning Management System (SLMS) is an added advantage.