Level II Commercial Refrigeration Technician HVAC-R

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since 2009, we’ve been changing the industry for the better by helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice aims to be the #1 commercial ice machine solution in America—and one of the best places to work.

What we offer

• Competitive pay
• Company vehicle and cell phone
• Excellent medical, dental, vision, and group life insurance
• 401k with company match
• PTO and holiday pay
• Fitness membership reimbursement
• Hands-on experience that promotes a growth-oriented culture
• Personal growth opportunities that encourage “thinking outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun, fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

Responsibilities

The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal candidate is results-oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues.

• Deliver exceptional service that fosters positive relationships with customers, ensuring satisfaction with both service quality and ice machine performance
• Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve performance and longevity, reducing service calls and emergency ice purchases
• Lead the installation process, exceeding customer expectations with accurate, timely, and efficient equipment installation
• Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers
• Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback
• Demonstrate flexibility in work schedules and adapt to changing operational demands while seeking opportunities for personal and professional growth
• Train and mentor less senior technicians as required
• Manage on-site installation, repair, maintenance, and test tasks
• Communicate effectively with coworkers and customers to ensure work orders and assignments are completed on time per Easy Ice standard operating procedures
• Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
• Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
• Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service
• Facilitate accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
• Maintain a clean, organized, and safe work environment in the shop by adhering to all safety protocols and cleanliness standards
• Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to uphold a professional appearance

Requirements

• High school diploma or general education degree (GED); vocational/technical training preferred
• 1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
• EPA 2 Certification
• Working knowledge of mobile tools and applications
• Experience in and ability to demonstrate volt meter operations
• Ability to work a full-time schedule which includes a rotating on-call schedule
• Strong communication skills to effectively interact with customers and team members
• Problem-solving abilities and a proactive approach to addressing repair and maintenance issues
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
• Skills in maintaining organized records and documentation of service activities
• Demonstrated track record of delivering the highest level of customer satisfaction

Skills

• High-energy individual with a positive attitude and strong commitment to customer satisfaction
• Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
• Strong work ethic and dedication to new technologies and service protocols

Work Environment and Physical Demands

• Often required to stand, walk, sit, use ladders, use hands to manipulate, handle, or feel surfaces, parts, and tools, reach with hands and arms, and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 75 pounds
• Stand for extended periods of time (6+ hours per day)
• May be subject to elevated noise levels
• Drive a vehicle for up to 60 percent of the hours worked
• Ability to work flexible shifts and adapt to changing work schedules